A Customer Success Manager (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.
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IBM Customer Success Manager Technical Specialists (CSMs) are technical experts who work with clients to drive adoption and expansion of IBM products to accelerate client value. They look for expansion opportunities within and across the product or service the client is using. During the renewals process, CSMs partner with Subscription & Annuity Reps to ensure the client has a seamless experience. You will be joining the EMEA CSM Automation team within webMethods.
Location: DUBAI, Dubai, United Arab Emirates
Work Arrangement: Hybrid
Travel Requirements: Some travel may be required based on business demand
Employment Type: Regular
Position Type: Professional
Shift: General (daytime)
Is this role a commissionable/sales incentive based position? Yes
Requirements:
- Bachelor's Degree
- Demonstrates the value IBM's technology can bring in the context of the client's industry/business and advantages of IBM's technology versus the competition
- Understand how to lead, coordinate, and leverage technical resources from Technical post-sale to deployment and implementation
- Experience working in sales of software, SaaS/ IaaS / PaaS and/or Cloud
- High level of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value
- Experience building and communicating ROIs, client value assessments, business outcomes and executive business reviews based on enterprise software implementation and delivery
- Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions
- Employ professional skills such as communication, persuasion, presenting, consulting, and facilitation
