We are seeking a skilled Data Manager to join our Customer Value Management (CVM) team. Your role will focus on extracting actionable insights from customer data to drive strategic initiatives, optimize campaign performance, and enhance the overall customer experience. As a Data Analyst, you will understand and utilize statistical analysis and data visualization techniques to uncover trends, segment customers, and contribute to the success of our CVM strategies. You will have worked in a senior Segment or Base Management role and have a solid end-to-end experience of 1:1 customer engagement, implementation of real-time Customer Marketing, Contact Strategy, Segmentation, and personalized channel journeys across Inbound and Outbound.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Accountabilities
- Generate detailed campaign and CVM performance reports, leveraging data visualization tools, to track key metrics and communicate results to stakeholders.
- Conduct thorough statistical analysis to identify trends, anomalies, and opportunities within data, contributing to the refinement of CVM strategies.
- Analyze and visualize customer journey data to gain insights into customer behavior, preferences, and engagement patterns.
- Perform customer segmentation analysis, applying advanced techniques to segment leads and enhance targeting for marketing campaigns.
- Collaborate with cross-functional teams to interpret data findings, provide actionable recommendations, and support the development of effective CVM initiatives.
- Stay updated on industry best practices in data analysis and contribute to continuous improvement within the CVM team.
Qualifications
- Bachelor’s degree in data science, statistics, mathematics, or related field.
- Master's degree is a plus.
Experience
- A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams of technical architects, business users, and IT teams in customer organizations on all phases of transformation programs.
- Circa 4+ years in Senior Segment or Base Management role.
- Proven experience in data analysis, statistical techniques, and data visualization tools.
- Proficiency in programming languages such as Python, R, or SQL for data manipulation and analysis.
- Mastery of data visualization tools like RapidMiner, Tableau, Power BI, or their equivalents.
- Strong analytical mindset and ability to translate complex data into actionable insights.
- Excellent communication and presentation skills to convey findings to both technical and non-technical audiences.
- Familiarity with customer segmentation and journey analysis is advantageous.
- Experience in customer value management, marketing, or a related field is a plus.
Skills
- Organizational & business awareness.
- Communication & negotiation skills.
- Conflict resolution & presentation skills.
- Relationship building and interpersonal capabilities.
- Flexibility to change.
- Project & management.
- Very good technical knowledge in telecom infrastructure.
