The CX Digital Presence & Technology Manager is a hybrid role focusing on Customer Experience (CX) strategy, digital ecosystem management, and technology enablement. This position is pivotal in bridging customer-centric thinking, digital interface design, and technology coordination to ensure a seamless, intuitive, and measurable customer journey across digital touchpoints.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking a collaborative, tech-savvy professional to manage and enhance our CX Digital Presence across web and app platforms as part of our customer experience strategy. This role will oversee the performance of our websites and related digital tools, ensuring alignment with business goals while shaping and driving the experience across our digital customer touchpoints.
Location: Dubai, Dubai, United Arab Emirates (On-site)
Work Conditions: Full-time
Key Responsibilities:
-
Digital Experience Management:
- Own the strategy, design, and performance of customer-facing digital platforms (websites, mobile apps, customer portals, etc.).
- Support UX/UI personalization and accessibility across digital touchpoints.
- Optimize digital journeys for healthcare program enrollment, engagement, conversion, and retention.
-
Technology & Platforms:
- Collaborate with IT, data, and product teams to implement and evolve CRM, CMS, CDP, and analytics tools.
- Stay ahead of digital and CX tech trends (AI chatbots, self-service tools, voice/UI, etc.).
- Manage integrations across digital tools to enable unified customer journeys.
-
Data & Insights:
- Leverage digital analytics and Voice of Customer (VOC) insights to inform CX strategies.
- Translate insights into actionable enhancements for digital channels to improve digital experiences.
-
Cross-functional Leadership:
- Collaborate with Product, Marketing, Design, and IT to ensure aligned digital and CX roadmaps.
- Serve as the customer advocate in technical or platform decisions.
- Lead vendor management, agency collaboration, and platform evaluations.
Qualifications:
- 7–10 years in digital experience, CX, digital product, or website management.
- Strong understanding of CX principles, UX/UI best practices, and agile delivery.
- Strong algorithmic thinking and problem-solving skills, particularly in app and tool ecosystems.
- Hands-on experience with Apps/Martech/CRM platforms (e.g., React, Salesforce, Adobe, Contentful).
- Ability to analyze and map out customer journeys through digital tools.
- Familiarity with analytics (GA4, Adobe).
- Excellent cross-functional collaboration and communication skills.
- Strategic thinker with strong project management and execution capability.
About Cigna Healthcare:
Cigna Healthcare, a division of The Cigna Group, advocates for better health through every stage of life. We guide our customers in navigating the healthcare system, empowering them with the insights needed to make informed health choices. Join us in driving growth and enhancing lives.
Language Requirements: Not specified.
Equal Employment Opportunity:
Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy-related conditions, sexual orientation, gender identity or expression, veteran status, religion, national origin, marital status, or any other characteristic protected by applicable laws.
For reasonable accommodation during the online application process, please contact: [email protected].
