About the Role
In this role, you will be responsible for monitoring and improving key performance metrics including revenue, conversion rate, average order value, abandonment rate, and digital sales contribution. You will define and prioritize roadmap initiatives in collaboration with Product, Commercial, and Technology stakeholders, ensuring that business needs are translated into clear requirements. Coordination of delivery, dependencies, user acceptance testing, and release readiness will be crucial to your success.
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Your expertise will be utilized in working with UX, Technology, and vendor partners to enhance customer journeys while launching new features and services. Additionally, you will monitor channel availability, defects, and transaction success to coordinate issue resolution and implement preventive actions. Assessing post-launch performance against agreed objectives will enable you to identify opportunities for further improvements. Your insights into competitor offers, pricing, and market trends will inform channel enhancements, while you provide regular sales and performance insights across products, categories, and campaigns.
Responsibilities
- Monitor and improve revenue, conversion rate, average order value, abandonment rate, and digital sales contribution.
- Define and prioritize roadmap initiatives with Product, Commercial, and Technology stakeholders.
- Translate business needs into clear requirements and coordinate delivery, dependencies, user acceptance testing, and release readiness.
- Work with UX, Technology, and vendor partners to improve customer journeys and launch new features and services.
- Monitor channel availability, defects, and transaction success, coordinating issue resolution and preventive actions.
- Assess post-launch performance against agreed objectives and identify further improvements.
- Track competitor offers, pricing, and market trends to inform channel enhancements.
- Provide regular sales and performance insights across products, categories, and campaigns.
Qualifications
- Bachelor’s degree in Business, Computer Science, Information Technology, Engineering, or a related field.
- Strong knowledge of e-commerce platforms, digital channels, and web and mobile technologies; Magento knowledge is an advantage.
- Proficiency in analytics tools such as Google Analytics or Adobe Analytics, with a strong understanding of digital sales and customer journey metrics.
- Ability to translate business requirements into actionable deliverables and prioritize digital enhancements.
- Experience coordinating testing, release readiness, and the launch of digital features and services.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to collaborate effectively with commercial, technology, design, and vendor teams.
- Professional certification in Agile/Scrum, PMP, or PRINCE2.
