Director of Marketing & Communications

About the Role
Picture yourself brightening someone’s day. As a Director of Marketing & Communications, you’re not just leading the Marketing & Communications strategy across multiple segments, platforms, and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Develop and execute marketing strategies: Lead branding, messaging, and multi-channel marketing plans aligned with hotel goals, adjusting tactics based on market trends and performance data.
• Manage planning and operations: Oversee annual marketing budgets and coordinate resources for effective campaign deployment across traditional, digital, and social media platforms.
• Measure key performance indicators: Relate to all marketing and PR activities, promotions, and campaigns, producing performance reports for all key stakeholders.
• Manage media visits and Internal Communications: Develop key media contacts, manage press conferences on-site, and be aware of media events and activities in the local area and community. Manage internal communications in the hotel and take responsibility for updating the regional office of any local stories, awards, and sponsorship events to promote locally, regionally, and globally. Seek to grow social media followers and enhance interaction with customers on these sites using relevant tools and techniques.
• Lead content strategy: Drive the development of compelling content and marketing assets, including digital, print, and social media. Manage external partners such as PR, creative, and digital agencies to ensure alignment with strategic marketing goals. Respond to customer postings as appropriate, tackling any complaints and issues.
• Report on marketing performance: Deliver strategic updates and data-driven insights for leadership, ownership, and corporate meetings.
• Cultivate a high-performing team and build relations: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs. Establish excellent open communication with all operational teams and develop and maintain good working relationships with various levels within the organization, including corporate and regional marketing and communications teams, corporate brand, eCommerce, loyalty, and partnership teams.

Qualifications
What It Takes to Make the Stay
At the company, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture
At the company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, the company supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.