Director of Sales & Distribution

About the Role
This role is pivotal in leading and managing all day-to-day activities related to the sales function, with an emphasis on building long-term, value-based customer relationships that drive the achievement of property sales objectives. The successful candidate will be responsible for personal booking goals and will provide recommendations on booking goals for direct reports.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or a related professional area, with leisure experience in the Oman market or GCC experience and resort as preferred.
  OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or a related professional area.

Core Work Activities
Supporting Developing & Executing Sales Strategies

• Collaborates with sales leader to ensure understanding and effective implementation of sales strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers, and the market for the segment.
• Assists in developing and implementing promotions, both internal and external.

Maximizing Revenue

• Provides leadership to ensure maximum revenue potential by setting personal booking goals.
• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors daily activities of direct reports.
• Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager.
• Participates in sales calls with team members to acquire new business and close on opportunities.
• Executes operational aspects of business bookings, including generating proposals, writing contracts, and customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information using sales systems to implement strategies to meet property’s financial goals.
• Assists Revenue Management with accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas for improvement.

Ensuring Exceptional Customer Service

• Exhibits leadership in guest hospitality, exemplifying customer service and setting a positive example for guest relations.
• Interacts with guests to gather feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on various aspects of their experience, including service levels and execution against contract.
• Empowers employees to deliver excellent customer service.
• Monitors service behaviors of employees and provides feedback.
• Incorporates guest satisfaction into department meetings, focusing on continuous improvement.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Practices daily service basics of the brand.
• Drives customer satisfaction and loyalty by assisting customers, ensuring their needs are met.
• Understands the property’s primary target customer and their expectations to provide exceeding service before and during events.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Collaborates with off-property sales channels to ensure property needs are met without duplication of efforts.
• Works with Human Resources, Engineering, and Loss Prevention to comply with regulations.
• Attends customer events, trade shows, and sales missions to maintain and develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Conducts interviews and hires management and hourly employees to meet operational needs.
• Utilizes available on-the-job training tools for employee development.