Employee Relations Specialist

About the Role
The Specialist Employee Relations is responsible for managing and resolving complex employee relations issues. This role involves providing advice and guidance on employment laws, regulations, and organizational policies. The Specialist works closely with HR teams, managers, and employees to ensure fair and consistent treatment across the organization.

Job Responsibilities

• Develops and implements Employee Relations strategies and initiatives aligned with the overall business strategy to enhance employee engagement and retention.
• Ensures smooth workflow of day-to-day operations.
• Meets key stakeholders to discuss personnel challenges.
• Provides guidance and support to managers on employee relations matters, including disciplinary actions and performance management.
• Guides people practices such as restructuring and succession planning.
• Influences and builds relationships with individuals throughout the business.
• Bridges management and employee relations by addressing demands, grievances, or other issues.
• Investigates and resolves employee complaints, issues, and conflicts in a timely and confidential manner.
• Conducts investigations into alleged violations of company policies, including discrimination and harassment complaints.
• Analyzes the monthly payroll attendance report and prepares warnings as per the sanction matrix.
• Coaches and provides feedback to key stakeholders to help improve business efficiency.
• Supports the departments in identifying KPIs.
• Oversees and manages a performance appraisal system that drives high performance.
• Maintains pay plan and benefits program.
• Reports to management and provides decision support through HR metrics.
• Ensures legal compliance throughout Human Resource Management.
• Participates in the development and delivery of training programs related to employee relations topics.
• Monitors and tracks performance of direct reports and recommends corrective actions as required.
• Maintains accurate and up-to-date employee relations records and documentation.
• Stays updated on current employee relations legislation.
• Ensures compliance with all relevant organizational Health, Safety and Environment (HSE) and Quality Management (QM) policies, procedures, and controls across the department to guarantee self and team safety, legislative compliance, quality service standards, and a responsible environmental attitude.
• Performs other duties as assigned.

Job Knowledge & Skills

• Strong knowledge of Human Resources practices.
• Strong knowledge of employment laws and regulations.
• Proficient in HRIS and MS Office applications.
• Knowledge of employee benefits and employee personal file management.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Job Experience

• 5+ years of total experience in the Human Resources field.
• 5 years of experience in a similar role, preferably in the same setting.
• 3 years of experience in the GCC is preferred.

Competencies

• Agility
• AI Fluency
• Data-Driven (L3)
• Digital Integration (L3)
• Employee Experience and Design Thinking (L3)
• Leadership (L3)
• People Advocacy (L3)
• Quality (L3)
• SAP ERP Human Resources (L3)
• Boldness

Education

• Bachelor's Degree in Human Resources or Business Administration.