Enterprise Account Manager

About the Role: This role is designed as 'Hybrid' with a requirement to work an average of 2 days per week from an office. The Enterprise Account Manager will manage one or several larger accounts or act as the account lead for a significant part of a top account. This position requires understanding the customers' IT and business objectives, priorities, requirements, and challenges, thereby adding value through the implementation of the company's strategy. The Account Manager will drive business performance for all business units and manage the portfolio mix to optimize profitability. Responsibilities include pipeline building, deal closing, engaging with the extended partner ecosystem, and constantly developing industry knowledge to position the company's portfolio effectively within the account.

Responsibilities:

• Articulate a two-way connection between the customer's core KPIs, business priorities, and initiatives, aligning strategies to support IT solutions.
• Influence customer executives by demonstrating the value of the company's solutions relevant to their business priorities.
• Engage with customers to identify opportunities from their business challenges and goals, leading pipeline building activities with the account team.
• Maintain and develop a professional relationship network within the customer organization, ensuring efficient and effective collaboration.
• Develop and maintain a clear view of the partner landscape in the account, managing relationships and coordinating strategies.
• Keep up-to-date with IT technology trends, providing insights to customer executives as appropriate.
• Build and lead the extended account team, facilitating governance and feedback processes.
• Provide feedback to other organizations to enhance the customer experience and ensure customer satisfaction.

Education and Experience:

• University or Bachelor’s Degree preferred, or equivalent experience; advanced degree or MBA desired.
• Typically 6-10+ years of account management experience; IT industry experience preferred.

Knowledge and Skills:

• Drive Results: Strong will to win and persistence in overcoming obstacles.
• Strategic Planning: Ability to articulate a vision for the future aligned with the company's strategy.
• Sales Execution: Efficient delivery on short-term sales engagements.
• Continuous Learning: Active pursuit of personal development.
• IT Industry Acumen: Thorough knowledge of IT industry developments and technology trends.
• Company Portfolio Knowledge: In-depth understanding of the company's products and their value propositions.
• Team Leadership: Ability to lead teams effectively through complex sales engagements.
• Network/Relationship Building: Skills in creating and leveraging professional relationships.
• Two-way Communication: Proficient in listening actively and articulating relevant value propositions.
• Influencing and Negotiating: Competence in negotiation techniques.
• Business Acumen: Understanding of business interoperation and financial implications.
• Operational Excellence: Predictability and consistency in operations.
• Integrity: Maintains integrity under pressure.

What We Can Offer You:

• Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Personal & Professional Development: Investment in your career with programs to reach your goals.
• Unconditional Inclusion: Commitment to diversity, inclusivity, and flexibility to manage work and personal needs.

Additional Information:

• The company is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
• The company is an Equal Employment Opportunity employer and does not discriminate on the basis of race, gender, or any other protected category.

Travel Requirements: The role requires hybrid working, specifically working at offices on a regular basis.