Field Engineer (PP)

Job Purpose and Summary

As a Service Engineer, you will provide cost-effective maintenance and optimize the technical performance of hardware products in the portfolio, including maintenance and upgrading of firmware (product system software) and product-related applications via remote technical support using Canon remote assistance tools.

What We Give

• Support and encouragement for professional growth
• Investment in professional development
• Freedom to explore new things
• Open sharing of knowledge
• First-line troubleshooting on standalone and connected products
• High first-time fix rate and minimum recalls
• Reporting on labor and parts investment
• Optimizing car-stock inventory
• Signaling commercial opportunities
• Contributing to team development and service performance
• Understanding customer requirements
• Providing training on Canon products and software

What We Ask

• Engineering Degree or Diploma (electronics, mechanics, and software)
• Relevant experience in the service industry
• Understanding and following health and safety guidelines
• High technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills
• Ability to work on own initiative and in a team environment
• Ability to think innovatively and solve problems
• High level of accuracy and ability to provide timely information
• Ability to perform under pressure
• Diplomacy and good communication skills

Canon is an equal opportunity employer and is committed to creating an inclusive and equitable culture. Canon also upholds a strong commitment to sustainability through its Kyosei philosophy of living and working together for the common good.