We're seeking a Fraud Operations Investigator for our Fraud team in Riyadh, Saudi Arabia. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect the company and customers from financial losses and reputational damage, whether from the Merchant or Customer side.
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Drawing on your proficiency in uncovering harmful activities through in-depth investigations and clear reports, you will proactively reach out to customers and merchants to confirm crucial details, ensuring smooth transactions and creating unique experiences only the company can provide.
With a proven track record of analyzing complex data with precision, you will extract valuable insights through keen observation, connect effectively across cultural and communication styles, foster teamwork, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, understanding that collective strength means we all win. With a positive outlook, you are solution-oriented—persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively collaborate with everyone through empathy and respect, responding quickly and with urgency, adapting as needed without losing momentum, resulting in great success.
Responsibilities
- Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities utilizing data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions.
- Investigate suspicious activities and prepare detailed reports of findings.
- Collaborate with other teams to implement fraud prevention measures and improve overall security.
- Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies.
- Provide support and guidance to other team members as needed.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Qualifications
- Bachelor's degree in a related field or equivalent experience
- Knowledge of Excel, SQL, and Python is preferred
- 1 to 3 years of experience in fraud prevention or investigation on either Consumer or Merchant side.
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Fluency in English and Arabic
