Role Overview
The role holder is responsible for managing all day-to-day operations for the assigned service branch including field operations, sales, and administration. The role holder is focused on growing the portfolio within the assigned area while delivering efficient customer service.
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Core Responsibilities:
- Manages the alignment between financial and strategic planning in the branch to ensure achievement of business objectives.
- Implements branch-based development plans, coordinates activities regarding the launch of new products and services, and streamlines internal processes according to established policies and procedures.
- Monitors and controls the operations and administration of the branch to maximize efficiency and productivity while providing consistently high standards of external customer service.
- Supports new equipment and service sales leads to proactively seek sales opportunities through synergies and maintain client relationships.
- Develops a service-oriented and performance-driven culture by ensuring that all service quality targets are met by the branch.
- Ensures all field operations activities at the branch are delivered per defined service quality and EH&S standards.
- Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best-in-class service delivery across all customer touch points.
- Directs customer complaint handling, provides advice, gets involved in resolving escalated complaints, and implements necessary processes or initiatives to enhance customer satisfaction in the branch.
- Directs implementation of change initiatives to facilitate the adoption of new or improved operational processes or procedures.
- Supports the development of a continuous talent pipeline for key roles in the department and provides mentoring for high-potential talent in the team.
Minimum Qualifications:
- Bachelor’s degree in Engineering, Finance, Business Administration/Management or equivalent
- Relevant certification such as Certified Construction Manager (CCM), Construction Project Management (CPM) or equivalent is preferred
- Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization
Benefits and Opportunities:
- Join a diverse, global team in a resilient and innovative company.
- Opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
- Employee Scholar Program sponsorship for degrees or certification programs.
- A community that prioritizes people, with values centered around Safety, Ethics, and Quality.
Contract and Travel Details:
- Position is based in Qatar, with day-to-day responsibilities primarily conducted at the assigned office location.
