HR Operations Manager

About the Role
The HR Operations Manager leads HR assessments and HR strategy, coordinates recruitment, and develops robust systems, policies, and practices on people management. This role involves developing, managing, and coordinating the overall functioning of administrative support systems for the Business Unit as well as service providers, which includes office management, facilities management, development and maintenance of policies and procedures, travel, and staff management.

Job Responsibilities

• Work closely with the Group Human Resources in the development of the business’s overall human resources strategies to ensure the implementation of HR best practices.
• Facilitate communication among employees and management while guiding managers and employees on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance.
• Manage the overall management and development of all aspects of HR and Talent Management for the company, including:
  • Planning, implementation, and ongoing maintenance of labor relations, employee relations, equal employment opportunity, and diversity and compensation programs.
  • Providing a broad range of consultative services to all levels of employees regarding policies and procedures.
  • Monitoring, measuring, and reporting on HR issues, opportunities, and development plans and achievements within agreed formats and timelines.
  • Designing and developing HR training programs for management and employees.
  • Staying abreast of and informing leadership and teams of updates to employee policies and corporate standards.
  • Maintaining a human resources system to manage employee and organization records and information with a high level of confidentiality.
  • Consulting with management and employees on equal employment opportunity issues and charges.
  • Administering performance and salary review programs to retain and develop talent and ensure fair distribution of compensation and employee incentives.
  • Conducting performance management systems, collaborating with line managers in performance review terms.
  • Assisting with the development and progression of employee performance standards and expectations.
  • Coordinating and tracking the annual performance review and performance goal-setting process.
  • Developing and overseeing new employee orientation and training programs.
  • Establishing and maintaining appropriate systems for identifying, planning, delivering, and measuring learning and development.
  • Ensuring training activities meet and integrate with company strategies and policies.
  • Managing a training plan detailing required training delivered within agreed/specific timescales and ensuring outcomes are appropriately measured and reported on.
  • Supporting the implementation of Health, Safety, and Environment (HSE) initiatives, participating in safety awareness activities, and contributing to incident reporting and resolution in alignment with company and IMS policies.

Job Knowledge & Skills

• Extensive knowledge of HR processes, policies, and procedures to ensure efficient and compliant HR operations.
• Strong analytical skills for evaluating HR metrics, identifying trends, and making data-driven decisions to improve HR processes and practices.
• Proficiency in HRIS (Human Resources Information Systems) and HR technology for effective management of employee data, payroll processing, and reporting.
• Experience in process improvement methodologies, such as Six Sigma or Lean Management, to streamline HR processes and drive operational efficiency.
• Leadership and team management skills for leading a team of HR professionals, providing guidance, coaching, and support for smooth HR operations.
• ERP knowledge, preferably SAP functional skills, is required for success in this role.

Job Experience

• Minimum of 8 years working experience, with 5 years relevant working experience, and 2 years in the GCC being a plus.

Competencies

• Build High-Performing Teams
• AI Fluency
• Agility
• Provide Direction
• Resilience
• Quality
• Leadership
• HR Consulting Level 3
• Human Resources Policies and Procedures Level 3
• Grievance Procedures Level 3
• Digital Integration Level 3
• SAP ERP Human Resources Level 3

Education

• Bachelor's Degree in Human Resource or a related field.