About the Role
As a member of the property Human Resources support staff, you will work closely with Human Resources employees to execute the daily functions of the Human Resource Office. Your focus will involve overseeing recruitment, total compensation, and training and development while providing HR services that meet the needs of employees and support business success. You will also ensure compliance with applicable laws, regulations, and operating procedures.
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Education and Experience
- High school diploma or GED; 3 years experience in human resources, management operations, or a related professional area.
- OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or a related major; 1-year experience in human resources, management operations, or a related professional area.
Core Work Activities
Managing Recruitment and Hiring Process
- Assist in interviewing and hiring Human Resource employee team members with appropriate skills as needed.
- Establish and maintain contact with external recruitment sources.
- Attend job fairs and document outreach efforts following Human Resource Standard Operating Procedures.
- Network with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversee/monitor candidate identification and selection process.
- Provide subject matter expertise to property managers regarding selection procedures.
- Collaborate with vendor partners to ensure effective advertisement of open positions in venues that attract a diverse candidate pool.
- Conduct quality control on candidate identification/selection.
Administering and Educating Employee Benefits
- Work with the unemployment services provider to address unemployment claims and review provider reports for accuracy.
- Prepare, audit, and distribute unemployment claim activity reports to property management.
- Attend unemployment hearings to represent the property properly.
- Ensure that the department has the resources needed to administer employee benefits.
Managing Employee Development
- Support departmental orientation programs to provide new hires with training necessary for job success.
- Ensure employees are cross-trained to support daily operations effectively.
- Utilize all available on-the-job training tools and supervise ongoing training initiatives.
- Coordinate and facilitate new hire orientation to create a positive first impression and emphasize guest service in company culture.
- Ensure attendance of new hires and participation of the leadership team in training programs.
- Collaborate with the management team to ensure proper orientation processes are established and executed.
Maintaining Employee Relations
- Assist in maintaining effective employee communication channels (e.g., develop daily communications and support property-wide meetings).
- Review progressive discipline documentation for accuracy and consistency, ensuring supportive documentation is present.
- Employ an “open door” policy to acknowledge employee problems or concerns promptly.
- Refer employee issues to the Department Manager for resolution or escalate them to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partner with Loss Prevention to conduct employee accident investigations as necessary.
- Communicate performance expectations in accordance with job descriptions for each team position.
Managing Legal and Compliance Practices
- Ensure employee files contain required employment paperwork, performance management, and compensation documentation, securely maintained for the required duration.
- Ensure compliance with procedures for accessing, reviewing, and auditing employee files, adhering to the Privacy Act.
- Maintain medical records in a separate, secure, and confidential file.
- Facilitate random, reasonable belief, and post-accident drug testing processes (in applicable properties).
- Communicate property rules and regulations via the employee handbook.
- Ensure all safety and security policies are communicated to employees and reinforced regularly.
- Conduct periodic claims reviews with the Regional Claims office to ensure timely closures of claims and appropriate reserve levels.
- Represent Human Resources at the property Safety Committee, aiming to enhance safety awareness and reduce accident frequency and severity.
- Manage Workers' Compensation claims to ensure appropriate employee care and cost management.
- Oversee selection/non-selection processes to ensure compliance with procedures and that applicants receive status notifications.
