The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of the company's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges and building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures and applies basic troubleshooting and customer interaction skills while working under close supervision.
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During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. Through this experience, you will:
- Discover all about the company and how we support our customers in addressing their technical, developmental, and strategic business challenges.
- Build a strong support network of your Peers, Manager, Mentor, and other members of the company.
- Develop technical skills in the company's portfolio that span Cloud, Automation, and AI solutions.
- Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers.
- Enhance your professional capabilities through real-world experiences working directly with customers.
- Support the Sales organizations’ goals to deliver customer business value based on the company's platforms.
As a Junior Technical Account Manager, you will also:
- Respond to customer inquiries and requests, following established procedures.
- Document customer interactions and track issue resolution progress in designated systems.
- Escalate complex technical issues to senior team members for guidance and resolution.
- Participate in internal training programs to develop product knowledge and technical skills.
- Perform customer onboarding and account maintenance tasks with the assistance of senior team members.
- Proactively identify and document known solutions for common technical challenges.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
You should bring a passion and curiosity for open source technology and a desire to build a career within the Tech industry, along with:
- Strong technical skills in computer science, IT, AI, or related fields.
- Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills.
- Understanding of fundamental concepts of network communication and configuration.
- Motivation to engage in self-directed learning on new technologies.
- Demonstrated customer service skills and a desire to be customer-focused.
- Effective communication (written and verbal), active listening, and presentation skills.
- Ability to work independently and collaboratively with internal teams and external customers.
- Full professional proficiency in written and spoken English and Arabic.
Work remotely and from the company's office location.
