Lead Process Improvement Engineer – Facility Management

About the Role
The Lead Process Improvement Engineer – Facility Management is responsible for driving continuous improvement, operational excellence, quality assurance, and cost optimization across Facility Management operations. This highly analytical and field-driven position necessitates regular engagement with operational sites, clients, and internal stakeholders across both Hard and Soft FM Services. The role involves close collaboration with operational, technical, and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes, and ensure consistent compliance with contractual requirements, internal standards, and industry best practices.

Key Responsibilities

Operational Excellence & Site Performance

• Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.
• Identify gaps between reported performance and actual site conditions.
• Review Hard and Soft FM service delivery and recommend practical improvements.
• Identify operational risks and support site teams in implementing effective corrective measures.
• Challenge existing working practices where required and promote greater consistency across FM contracts.
• Support the standardization of processes, procedures, and operational best practices across sites.

Process Improvement & Continuous Improvement

• Lead continuous improvement and process optimization initiatives across FM operations.
• Analyze existing workflows and identify opportunities to improve efficiency, productivity, quality, and cost.
• Develop and implement improved processes in coordination with operational and functional teams.
• Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.
• Ensure corrective and preventive actions are implemented and monitored through to closure.
• Apply Lean, Six Sigma, TQM, and other recognized process improvement methodologies where appropriate.

Quality Assurance, Audits & Compliance

• Conduct structured operational, quality, and performance audits across FM contracts.
• Identify non-conformances and areas for improvement.
• Develop, monitor, and close corrective action plans.
• Ensure operational activities comply with contractual requirements, internal procedures, and relevant industry standards.
• Support implementation and maintenance of applicable ISO management systems and FM best practices.

SLA, KPI & Performance Management

• Review and optimize SLA and KPI frameworks in line with contractual requirements.
• Analyze operational performance and identify trends, recurring issues, and areas requiring management intervention.
• Develop dashboards, reports, and performance presentations.
• Translate operational data into clear and actionable recommendations for management and site teams.
• Support continuous improvement of service quality and client satisfaction.

Commercial & Cost Optimization

• Support budgeting, estimation, and pricing activities from an operational and technical perspective.
• Review existing cost structures, resource assumptions, and estimation methodologies.
• Identify inefficiencies, cost leakage, overestimation, and opportunities for optimization.
• Recommend cost-effective operational solutions without compromising service quality or contractual compliance.
• Support alignment between commercial assumptions and actual operational requirements.
• Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.

Client & Stakeholder Engagement

• Engage with clients and key stakeholders to understand operational concerns and service expectations.
• Support proactive resolution of service delivery issues.
• Work closely with Operations, Technical, Commercial, Estimation, QHSE, and other functional teams.
• Promote a culture of continuous improvement, accountability, and operational excellence across FM operations.

ESG & Sustainability

• Support sustainability and ESG initiatives across FM contracts.
• Identify opportunities for improved energy efficiency, waste management, and environmental performance.
• Support compliance with environmental and sustainability requirements.
• Contribute to relevant ESG, energy, and sustainability reporting.

Qualifications & Experience

Education

• Bachelor’s Degree in one of the following or a related discipline:
  • Mechanical Engineering
  • Electrical Engineering
  • Industrial Engineering
  • Environmental Engineering
  • Building Services Engineering
  • Facilities/Asset Management Engineering

Experience

• Minimum 8–10 years of relevant experience within Facility Management.
• Strong experience in process improvement, operational excellence, and/or Total Quality Management (TQM).
• Demonstrable experience working directly with FM site operations.
• Strong understanding of both Hard and Soft FM Services.
• Experience conducting operational audits, quality assessments, and performance reviews.
• Experience managing SLA/KPI frameworks and corrective action processes.
• Exposure to estimation, budgeting, resource optimization, and operational cost analysis is highly desirable.

Certifications

• Lean Six Sigma Black Belt – highly preferred/required
• Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.
• ISO 9001 Internal Auditor certification preferred.
• Recognised Facility Management certification is advantageous.

Technical Knowledge

• Candidates should demonstrate good working knowledge of:
• Hard Services / MEP maintenance
• Soft Services operations
• Asset and maintenance management
• Cleaning standards and best practices
• Waste management and environmental practices
• Quality Management Systems
• Root Cause Analysis
• SLA and KPI development
• Process mapping and optimization
• Cost and resource optimization
• CAFM/CMMS environments
• Knowledge of relevant international standards is advantageous, including:
• ISO 9001 – Quality Management
• ISO 14001 – Environmental Management
• ISO 41001 – Facility Management
• ISO 45001 – Occupational Health & Safety
• ISO 50001 – Energy Management

Systems & Tools

• Strong proficiency in:
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Experience with some of the following is advantageous:
• Power BI or similar data visualization tools
• Microsoft Visio or equivalent process mapping tools
• CAFM/CMMS platforms
• MS Project
• Primavera P6
• Monday.com
• Asana
• Jira
• Trello
• Root Cause Analysis tools including 5 Whys and Fishbone Analysis

Key Competencies

• The successful candidate should be:
• Highly proactive and comfortable working independently
• Field-driven with a strong understanding of actual site operations
• Analytical and data-driven
• Commercially aware and cost-conscious
• Confident challenging existing processes and operational practices
• Strong in problem-solving and Root Cause Analysis
• Capable of influencing operational teams and stakeholders
• Focused on measurable and sustainable improvement
• Able to manage multiple contracts, priorities, and improvement initiatives simultaneously
• Strong in reporting, presentation, and stakeholder communication

The role requires an individual who can combine technical FM knowledge, process improvement expertise, and commercial awareness to deliver measurable improvements in service quality, efficiency, compliance, and cost performance.