About the Role
This position involves patrolling all areas of the property, securing rooms, and assisting guests with room access. The role includes conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. Additionally, you will monitor Closed Circuit Televisions and alarm systems, authorize and document access to secured areas, and assist guests and employees during emergencies. You'll respond to accidents, contact emergency medical services (EMS), or administer first aid/CPR as required, and you'll be responsible for gathering information and completing reports while maintaining confidentiality.
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Key Responsibilities
- Patrol the property and ensure security of rooms and common areas.
- Conduct emergency response drills and daily safety inspections.
- Investigate incidents and conduct interviews as needed.
- Monitor CCTV and alarm systems.
- Authorize, monitor, and document access to secured areas.
- Assist guests/employees during emergencies and respond to accidents.
- Complete reports and maintain confidentiality of documents.
- Manage disturbances according to company policies.
- Ensure compliance with alcoholic beverage control laws and assist with various safety training and certifications.
- Train, motivate, and coach employees while serving as a role model.
- Maintain a clean and professional appearance and adhere to company policies.
- Develop and maintain positive relationships with coworkers and guests.
- Respond to work situations with agility and efficiency, including moving or lifting objects.
- Perform additional reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Experience: At least 2 years of related work experience; 1 year of supervisory experience is preferred.
- License/Certification: None required.
Physical Requirements
- Ability to read and visually verify information in various formats.
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
- Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing over 75 pounds with assistance.
- Ability to navigate narrow and confined spaces, as well as move over sloping, uneven, or slippery surfaces.
- Skill in grasping, turning, and manipulating objects of varying size.
Benefits
- Opportunity to work in a prestigious hotel brand and environment committed to luxury service.
- Access to a supportive team that values diversity and unique backgrounds.
- Possibilities for career growth and advancement within a leading global hotel management company.
We are committed to fostering an inclusive environment and are proud to be an equal opportunity employer, welcoming individuals of all backgrounds. Join us to deliver excellent service, support your team, and grow in your hospitality career.
