About the role
This is an incredibly exciting opportunity to join the Privilege Club Loyalty Partnerships team as a Loyalty Airline Partnerships Specialist, based in Doha, Qatar. The role is responsible for the design, negotiation, and implementation of the company’s loyalty airline partnerships, ensuring alignment with the wider commercial objectives.
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At Privilege Club, the Loyalty Airline Partnerships team plays a critical role in expanding the global reach of the loyalty proposition and generating measurable commercial and strategic value for both the company and its partner airlines. You will contribute to the end-to-end lifecycle of partnerships, including onboarding new partnerships, managing day-to-day partner relationships, internal and external stakeholder management, improving propositions with existing partners, and conducting regular performance evaluation and analysis to maximize partnership value for Privilege Club members, the company, and its partners. This role requires close collaboration across various commercial, operational, and technical functions to ensure partnerships are effectively set up, maintained, and continuously enhanced.
Key Responsibilities
- Support the development of airline partnerships by designing effective partnership models that create new member benefits, increase earning opportunities, expand redemption options, and drive commercial value.
- Ensure partnerships are structured and aligned with the company’s wider alliance strategy and commercial frameworks, including its participation in the oneworld alliance and partnership models such as Joint Business and Codeshare.
- Lead and manage day-to-day partner relationships by ensuring timely resolution of queries and issues, continuous proposition enhancements, and regular performance reviews.
- Facilitate the onboarding of new partnerships, coordinating across internal and external stakeholders to support contract finalization, technical and operational setup, and go-live readiness.
- Coordinate with internal business and technology teams, as well as partner counterparts, to ensure smooth and timely implementation aligned with business priorities.
- Monitor and evaluate partnership performance, identify opportunities to optimize commercial outcomes, member engagement, and overall partner contribution.
- Support delivery of partnership-related KPIs, including revenue contribution, member engagement, and redemption activity.
- Regularly assess member proposition, pricing structures, and competitive benchmarks to ensure the programme remains compelling and aligned with market standards.
- Support the review and implementation of commercial, contractual, and operational terms, ensuring accuracy, compliance, and alignment with agreed partnership frameworks.
- Drive awareness and engagement of airline partnerships through joint campaigns, promotions, and partner-led initiatives to drive acquisition and engagement.
- Maintain accurate and structured documentation of partnership processes, deliverables, and key decisions to ensure transparency and operational efficiency.
- Collaborate closely with outstation sales teams to promote the company and Privilege Club offerings to partner airline customers across key markets.
Be part of an extraordinary story
Your skills, imagination, and ambition are integral to our success. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Together, everything is possible.
About you
The successful candidate will have the following skills and qualifications:
- Bachelor's degree or equivalent with a minimum of 5 years of relevant experience.
- Experience in aviation, ideally with exposure to B2B/B2C loyalty programmes or partnerships.
- Proven ability to manage multiple stakeholders across cross-cultural environments.
- Strong understanding of loyalty programmes, airline partnerships, and alliance structures.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Experience in financial planning, including partner-related revenue and cost budgeting.
- Ability to review and interpret legal and contractual documentation relating to partnerships.
- Strong analytical skills, including the ability to create commercial business models and derive actionable insights from partnership performance data.
- Excellent interpersonal skills with the ability to build effective working relationships across teams and with external partners.
- Strong negotiation skills and cultural awareness when working with global stakeholders.
- Knowledge of airline systems (FFP, RES) and understanding of system integration is an added advantage.
