About the Role:
We are currently recruiting for a Manager Cabin Crew within Cabin Services - In-Flight Services in Doha. In this role, you will be responsible for managing, observing, assessing, and ensuring that the performance management of Cabin Crew meets the company's standards. You will maintain the company image, provide guidance on performance and development opportunities to Cabin Crew, lead a team of Performance Managers, and support the Senior Manager Cabin Crew Performance in strategic planning and execution of Cabin Services Division objectives.
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Key Accountabilities:
- Accountable for the performance of Cabin Crew on-board, ensuring service, safety, language capability, grooming, and the corporate image of the company is represented consistently.
- Manage performance levels of the Cabin Crew and ensure discipline is maintained by analyzing trends related to dependability, service, and safety procedures. Provide feedback on final decisions regarding Cabin Crew disciplinary issues and corrective actions to comply with the company's standards.
- Ensure all Cabin Crew related communication by key stakeholders and related Cabin Services Departments maintains a focus on the safety of all Passengers and Cabin Crew and the expected standards of Customer Service delivery in line with policies and standard operating procedures.
- Meet with the crew to follow up on performance and grooming issues and participate in investigations relating to non-compliance of operations, safety, or service procedures. Collate, analyze, prepare feedback reports on Cabin Crew performance, and provide recommendations for contract renewals for Senior Management review.
- Determine appropriate recruitment and selection criteria for prospective Cabin Crew and participate in Recruitment and Assessment activities as an Assessor.
- Plan and strategize manpower development to maintain Cabin Crew numbers as per company requirements.
- Ensure that any changes to services, policies, and procedures proposed and approved by key stakeholders are communicated to Cabin Crew in a timely manner for accurate and timely implementation.
- Establish, implement, and communicate key Performance indicators to all Crew, ensuring that all crew meet current KPIs at the end of the final yearly evaluation and propose necessary training to raise standards, liaising with relevant stakeholders to assess training needs and ensure adherence to service standards.
- Appraise Crew performance to ensure department objectives, plans, procedures, and practices are achieved; conduct coaching and training for Performance Managers based on requirements.
- Perform other departmental duties related to this position as directed by the Head of the Department.
Be part of an extraordinary story:
Your skills, imagination, and ambition have no boundaries to your potential and impact. Here, you will find infinite opportunities to grow and work on the most rewarding challenges that will build your skills and experience. You will have the chance to build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Qualifications:
- Bachelor’s Degree or Equivalent with a Minimum of 8 years of job-related experience, or
- High School Qualification/Vocational Qualification/Diploma or Equivalent with a Minimum of 9 years of job-related experience.
Job Specific Skills:
Essential
- A high level of ethical standards in a diverse work environment.
- Attention to detail.
- Good judgement and decision-making skills.
- Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.
- Proven success with process and information management.
- Strong command of the English language, both written and verbal.
- Managerial skills with the ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills with the ability to train and develop subordinates' skills. Ability to foster teamwork among team members.
