About the Role:
We are currently recruiting for Manager Cabin Crew, within Cabin Services - In-Flight Services in Doha.
In this role, you will be responsible for managing, observing, assessing, and ensuring that the performance management of Cabin Crew aligns with company standards. You will maintain the company image and provide guidance on performance and development opportunities to Cabin Crew. You will lead a team of Performance Managers and support the Senior Manager Cabin Crew Performance in strategic planning and execution of Cabin Services Division objectives.
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Key Accountabilities:
- Accountable for the performance of Cabin Crew on-board, ensuring service, safety, language capability, grooming, and the corporate image of the company is consistently represented.
- Manage performance levels of the Cabin Crew, ensuring discipline is maintained by analyzing trends related to dependability, service, and safety procedures. Provide feedback on final decisions regarding Cabin Crew disciplinary issues and recommend corrective action to comply with the company standards.
- Ensure all Cabin Crew-related communication by key stakeholders and related Cabin Services Departments focuses on the safety of all passengers and Cabin Crew while adhering to expected customer service delivery standards in line with policies and standard operating procedures.
- Meet with the crew to follow up on performance and grooming issues and participate in investigations related to non-compliance with operations, safety, or service procedures. Collate, analyze, and prepare feedback reports based on Cabin Crew performance, providing recommendations for contract renewals to Senior Management for review.
- Determine appropriate recruitment and selection criteria for prospective Cabin Crew and participate in Recruitment and Assessment activities as an Assessor.
- Plan and strategize manpower development to maintain Cabin Crew numbers according to company requirements.
- Ensure any approved changes to services, policies, and procedures are communicated to Cabin Crew in a timely manner to ensure accurate and timely implementation.
- Establish, implement, and communicate key Performance Indicators (KPIs) to all Crew, ensuring that all crew meet current KPIs at the end of the final yearly evaluation. Propose training to raise standards as required. Liaise with relevant stakeholders to assess training needs and ensure service standards are adhered to.
- Appraise Crew performance to ensure department objectives, plans, procedures, and practices are achieved. Conduct coaching and training for Performance Managers based on requirements.
- Perform other department duties related to this position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and tackle the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and create the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Qualification
- Bachelor's Degree or Equivalent with a minimum of 8 years of job-related experience, or
- High School Qualification/Vocational Qualification/Diploma or Equivalent (Type of Diploma Based on Role) with a minimum of 9 years of job-related experience.
Job Specific Skills
Essential
- A high level of ethical standards in a diverse work environment.
- Attention to details.
- Good judgement and decision-making skills.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.
- Proven success with process and information management.
- Strong command of the English language, both written and verbal.
- Managerial skills: Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates' skills. Ability to foster teamwork among team members.
General Information
- Ref # 238215
- Location: Qatar-Doha
- Job Family: Cabin Crew & Cabin Services
- Closing Date: 2026-10-29
