The Manager, SME Product & Partnership Management role will support the Head of SME Product Development EEMEA, leading the development and management of SME solutions and partnerships in the EEMEA region. These solutions and partnerships will cater to Issuers, acquirers, and the end SME user, as well as additional distribution partners like governments, fintechs, and digital players. This cross-functional position will interface with global product teams, regional sales, account management, business development, and external partners to ensure the company maintains and grows its leadership in the SME segment. The role involves working with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, and regional delivery and account teams to develop Africa SME strategy, solutions, and go-to-market plans to win more business and expand programs with our customers.
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Responsibilities
- Design and execute a strategic partnership roadmap to enhance differentiation (with fintechs, ISVs, platforms, ecosystem players, etc.).
- Elevate partnerships beyond distribution to include co-creation and innovation, driving competitive advantage.
- Guide and manage partner onboarding and commercialization pipeline.
- Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses.
- Provide input into global SME product management activities.
- Complete opportunity assessments including business cases on new ideas and concepts.
- Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development.
- Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures.
- Manage performance of existing products and issuer implementations.
- Continuously assess and optimize product economics to support issuance of right products for the right segments.
- Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio development with banks and non-traditional partners.
- Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering.
Requirements
- Solid experience in the payment/technology industry in product management.
- Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players.
- Understanding of card issuing and payments technologies.
- Proven track record in bringing ideas from creation to execution.
- Strong written and verbal communication skills, with the ability to present to customers and at conferences.
- Strong business acumen.
- Proven track record in GTM strategy and partnership development.
- Understanding of competitive offerings and industry trends in the markets.
Corporate Security Responsibility
All activities involving access to the company's assets, information, and networks carry an inherent risk to the organization. It is expected that every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violations or breaches; and
- Complete all periodic mandatory security trainings in accordance with the company's guidelines.
