About the Role
As the company continues to scale, we are becoming a major revenue channel for restaurants. Our account management team is dedicated to managing restaurant relationships and providing best-in-class support through data-driven insights and industry knowledge. As a Mid Market Team Lead, you will lead and develop a team of account managers responsible for managing Mid Market partners, including local gems and national chains. This role requires strong people leadership, strategic thinking, and the ability to balance hands-on support with scalable impact.
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What You Will Be Doing
- Manage, coach, and develop a team of Account Managers overseeing restaurant partners.
- Drive adoption and promote the company tools and features to partners.
- Set clear goals, priorities, and performance expectations for the team.
- Define and own the growth strategy for your restaurant segment.
- Get directly involved with top-tier or complex partners when necessary.
- Drive consistent operational excellence through performance reviews.
- Identify risks, challenges, and opportunities across the segment and act early.
- Collaborate cross-functionally to remove blockers and improve partner outcomes.
- Scale best practices, tools, and ways of working across the team.
What Skills You Will Need
- 5+ years in a commercial role, with 3+ years of proven experience managing a complex team.
- Strong understanding of restaurant marketplace dynamics and performance drivers.
- Commercial mindset with the ability to guide negotiations and growth discussions.
- Data-driven approach to performance management and decision-making.
- Strong stakeholder management and communication skills.
- Ability to coach, influence, and support others rather than owning all execution.
- Comfortable operating in fast-paced, changing environments with high ownership.
- Fluent in English and Arabic.
Why Join Us?
At the company, you’ll solve real-world problems in a three-sided marketplace that’s constantly evolving. You can expect to:
- Solve meaningful problems at real scale: Work on a complex, always-on marketplace that impacts millions every day.
- See your impact, fast: Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership environment.
- Grow through challenge and ownership: Take on big, ambiguous problems and accelerate your career with strong support.
- A culture built for builders: High standards, collaboration, flexible working, and continuous learning.
We aim to create a fair process that allows your skills to shine. Our interview typically includes 3-4 stages.
Diversity, Equity, and Inclusion
We believe that a great workplace reflects the world around us. We are committed to fostering an environment where everyone can do their best work and feel they belong. We welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you require support during the recruitment process due to a disability or long-term health condition, you will have the opportunity to request assistance after submitting your application.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
