About the Role
The position is accountable for proactively soliciting and handling sales opportunities, ensuring that business is turned over properly and in a timely fashion for proper service delivery. This role assists in leading all day-to-day activities related to sales, focusing on building long-term, value-based customer relationships that enable the achievement of sales objectives. The candidate will achieve personal sales goals.
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Candidate Profile
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
- OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Core Work Activities
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings through activities such as sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete, and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, and demand, to effectively sell against them.
- Closes the best opportunities for the location based on market conditions and needs.
- Gains an understanding of the location’s primary target customer and service expectations, serving the customer by addressing their business issues and concerns to offer better business solutions.
Providing Exceptional Customer Service
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services customers to grow share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
*We strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with our organization, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. In joining us, you join a portfolio of brands that offers a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. Opportunities for training, development, recognition, and a focus on holistic well-being await you.
