Overview of the role:
Ensuring overall customer satisfaction by providing an excellent service experience, with optimum operational cost.
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What you will do:
Sales Generation & Target Achievement:
- Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
- Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
- Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
- Consistently meet or exceed assigned monthly and quarterly AMC sales targets.
Strategic Client Management:
- Develop and maintain strong professional relationships with key decision-makers and facility managers.
- Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
- Handle escalations promptly and collaborate with the service team to ensure SLA compliance.
Payment Collection & Accountability:
- Take complete ownership of AMC payment collections — from invoicing to closure.
- Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
- Work closely with accounts to resolve discrepancies and maintain accurate ledgers.
Daily Reporting & CRM Updates:
- Submit structured daily reports covering:
- Number of client meetings and calls made
- Leads generated and follow-up status
- AMC quotations shared and orders secured
- Collections made and outstanding issues
- Maintain up-to-date and accurate records and escalate any client or operational delays to management proactively.
Market Intelligence & Competitor Awareness:
- Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
- Suggest improvements in AMC offerings based on feedback and industry trends.
Required Skills to be successful:
- Customer-focused approach with quality orientation
- Effective communication and coordination skills
- Problem-solving and analytical ability
- Ability to manage multiple priorities and meet deadlines
What equips you for the role:
- 8-10 years of experience in Sales, Client Management preferably in the consumer electronics and air conditioning field.
- Diploma/Graduation in a relevant field.
- Knowledge of English written and spoken.
- Good customer handling skills.
- Valid Oman Driving License.
- Knowledge of the Spoken Arabic language.
