ABOUT THE ROLE:
As the OCN Monitor/Escort Lead Dispatcher, you will provide supervision and day-to-day task management under the oversight of the Site Manager (SM) and Assistant Site Manager (ASM). This role requires a detailed understanding of local missions, site policies, and SOPs. You will be responsible for supervising day-to-day operations for a team of up to 20 Escorts, using your experience and problem-solving skills to improve processes, resolve conflicts, and ensure mission success. Responsibilities also include maintaining a safe workplace, ensuring compliance with site policies and quality standards, and timely task completion. You may perform additional duties such as serving as a Vehicle Control Officer or In Country Liaison as assigned.
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ESSENTIAL JOB FUNCTIONS:
- Perform any duties assigned to support the mission.
- Have a thorough understanding of the duties and responsibilities of the Escorts.
- Ensure the team of Escorts adequately monitors un-cleared personnel (LN/OCN) in designated areas and supervises personnel while they perform work, making on-the-spot corrections as necessary.
- Ensure Escorts verify that LNs/OCNs personnel are logged in and out, and that counts are performed before and after duties.
- Provide general supervision to ensure work is completed for the day, and that the work zone has been cleared by trained Force Protection military personnel.
- Ensure compliance with all local base escorting policies.
- Provide training to ensure Escorts understand and comply with site policies and Escort responsibilities.
- De-escalate issues through professional communication in a timely manner.
- Work in a fast-paced, multi-discipline team environment with the ability to manage competing priorities.
- Demonstrate proven supervisory skills, effective planning, organizing, directing, and controlling, along with strong decision-making capabilities.
- Exhibit strong negotiation and conflict resolution skills to lead a team to consensus.
- Communicate effectively, both verbally and in writing, and listen attentively.
- Interact with staff of all levels, from LN/OCN to senior executives.
- Use Land Mobile Radios, cell phones, laptops, and other devices for communication and accountability of work activities.
- Be prepared to work various shifts, including nights, days, and evenings.
EDUCATION & EXPERIENCE:
- High School Diploma or equivalent is required.
- At least two (2) years of experience supervising ten or more personnel.
- At least two (2) years of prior experience working overseas.
MINIMUM QUALIFICATIONS:
- US Citizenship is required.
- A valid US Passport (preferred).
- Physical valid US Driver's License with a clean driving record.
- Ability to meet all current USCENTCOM Deployment Policy Requirements as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
- Able to obtain and maintain a valid Residency Visa for Kuwait.
- Must be able to work in extreme environmental conditions, including dust and high temperatures.
- Must be able to endure long hours while exposed to weather and hazardous conditions.
TRAVEL:
100% deployed overseas.
SECURITY CLEARANCE:
NACI/Public Trust.
