About the Role
Join the Global Payments Services Operations team in Kuwait as an Operations Associate to support the growing business within the company Corporate and Institutional Banking (CIB). In this position, you will play a vital role in delivering investment and financial solutions that connect emerging and mature markets, helping corporate, government, and institutional clients achieve consistent, long-term performance.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Support the delivery of the Payments Operations business plan, strategy and annual objectives in line with global and country requirements.
- Implement the Target Operating Model (TOM), including appropriate migration, standardisation, automation and potential outsourcing of activities.
- Establish and achieve goals for production quality, service quality, financial performance, operational risk and agreed service-level agreements (SLAs).
- Lead and support regulatory, transformation and operational change programmes, ensuring impacts are understood and effectively implemented.
- Build strong relationships with business leaders, global and regional Operations teams, Risk, Technology, Transformation, auditors, regulators and other stakeholders.
- Drive continuous improvement and customer advocacy by improving service quality, efficiency, scalability and the overall experience of business partners.
- Maintain effective operational governance, including controls, policies, procedures, business continuity, information security, compliance, supplier contracts and control-monitoring plans.
Requirements
To be successful in this role, you should meet the following criteria:
- Demonstrate strong knowledge of Payment Operations, including relevant products, services, systems and processes.
- Understand key payment activities such as remittances, investigations, screening and charges processing.
- Maintain a good understanding of Kuwait’s payment systems, operational risk and control requirements.
- Apply effective problem-solving and sound judgement to resolve complex issues, including considering alternative solutions.
- Communicate clearly, concisely and confidently with senior stakeholders and colleagues at all levels.
- Prioritise workloads, work independently under pressure and contribute effectively within a team environment while meeting quality and timeliness expectations.
- Demonstrate strong interpersonal skills to support effective collaboration and issue resolution.
- Hold a bachelor’s degree.
Benefits
The company is committed to fostering a culture where all employees are valued and respected. The organization offers a workplace that emphasizes continuous professional development, flexible working conditions, and opportunities for personal growth within an inclusive and diverse environment.
Contract and Travel Details
This position is based in Kuwait. Travel may be required as business dictates.
