About the Role / About the Job
The position is responsible for increasing business revenues by developing, implementing, and maintaining Standard Operating Procedures as per Retail standards across stores. This role focuses on driving business growth and ensuring customer satisfaction while overseeing the recruiting, hiring, and training needs of the store. Efficient decision-making enhances overall store performance, representing the brand through exceptional customer service and retail experiences, and providing leadership and support to all employees.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
Sales and Profitability:
- Achieve quantitative measures of performance, including: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, and increase in conversion percentage.
- Set store sales targets to maximize sales and profitability.
- Guide Area Managers and Store Managers to enhance productivity through effective resource utilization.
- Manage operational costs effectively and aim to reduce them through automation.
- Enforce Company SOP, Policies, and procedures, including loss prevention audit guidelines across all stores, ensuring compliance by employees.
- Oversee the implementation of Visual Merchandising guidelines across all stores.
- Recruit and train staff on sales techniques, customer service, teamwork, and other necessary etiquettes as per company and brand requirements.
- Conduct annual performance evaluations for employees and promote open communication through coaching and motivation.
- Make operational and visual standards decisions based on store and client needs.
Employee Development:
- Identify training and development needs in collaboration with the Brand General Manager and training department.
- Formulate a succession plan with the Brand General Manager.
- Set KPIs and KRAs for direct subordinates, conducting performance appraisals and feedback sessions.
- Involve in the selection and recruitment of operational staff when necessary.
- Ensure staff proficiency through appropriate Learning and Development initiatives.
Communication:
- Conduct regional sales and operations meetings regularly.
- Provide frequent performance feedback to Area Managers and Store Managers in relation to company performance.
- Ensure brand participation in the loyalty program 'Club Apparel.'
- Hold weekly meetings with GM and senior management to discuss business plan versus achievements and areas for improvement.
Stock Management:
- Monitor store inventory in consultation with the Brand General Manager and Brand Managers.
- Promote proactive relationships among GM, Area Manager, Brand Manager, Store Manager, and Buyers/Planners to optimize sales.
- Monitor slow-moving and out-of-date stock, in consultation with Brand Managers.
- Ensure effective management of stock security measures by Store Managers.
Store Design and Projects Management:
- Participate in the design and layout processes of new store projects.
- Create a 'New Store Schedule' prior to the design process commencement.
- Provide guidance to concept architects during the design and implementation phases.
- Conduct regular project update meetings with the Projects team.
- Offer guidance and support during set-up and merchandising phases.
Miscellaneous:
- Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
- Handle legal responsibilities related to store management, store opening, and planning.
