About the Role
As Operations Manager, you will own day-to-day service delivery across landscaping and facilities management operations in Muscat, ensuring safe, consistent performance across multiple sites. You will lead supervisors and large frontline teams, coordinate subcontractors, and act as the senior point of contact for client stakeholders. This role is onsite and combines operational control with hands-on planning, KPI management, and rapid issue resolution. Your focus is to keep services compliant, staffed correctly, and delivered to agreed standards and timelines.
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Key Responsibilities
- Lead end-to-end service delivery across landscaping and FM scopes, ensuring outputs meet contract requirements and site standards.
- Manage supervisors and large operational teams, setting clear daily priorities, routes, work packs, and performance expectations.
- Plan manpower requirements across sites, balancing headcount, leave cover, peaks in demand, and productivity targets.
- Control subcontractor performance from onboarding to daily coordination, ensuring compliance with scope, SLAs, and site rules.
- Own client management on operational matters, including meetings, escalations, service recovery actions, and expectation setting.
- Set, track, and report KPIs for quality, productivity, response times, attendance, and customer issues, driving corrective actions.
- Run daily and weekly operational reviews with supervisors to address incidents, backlogs, constraints, and resource gaps.
- Coordinate mobilisation of new sites or additional scopes, including staffing plans, equipment readiness, and method statements.
- Inspect sites regularly to verify workmanship standards across public realm areas, soft landscaping maintenance, and FM activities.
- Maintain operational documentation including schedules, checklists, attendance records, and service reports aligned to contract needs.
- Investigate service failures or repeated complaints, identify root causes, and implement practical preventative measures.
Qualifications
- 10+ years of Operations Management experience.
- Experience in landscaping or facilities management (FM) or community management or public realm operations.
- Proven experience managing large teams in a multi-site or contract-led environment.
- Experience managing supervisors as a direct leadership layer with clear accountability for delivery.
- Hands-on experience managing subcontractors including performance monitoring against scope and agreed KPIs.
- Strong client management experience including handling escalations and leading operational service reviews.
- Bachelor’s degree in Engineering (Civil/Mechanical/Electrical), Facilities Management, Horticulture/Landscape Engineering, Operations/Business Management, or a related field.
Skills
- Large team leadership
- Supervisor management
- Subcontractor management
- Client management
- KPI management
- Manpower planning
- Service delivery management
- Multi-site operations
