About the job
Premier is a strategic priority, and this role is central to delivering the proposition in Qatar. As a Premier Service Manager, you will provide dedicated relationship support to a team of Premier Wealth Relationship Managers (PWRMs), helping increase their client-facing time while maintaining service quality. You will act as a key point of contact for Premier clients, handling enquiries and transactional needs, and ensuring a smooth hand-off to the appropriate channels when necessary. This role supports the delivery of Wealth KPIs across various activities, including client satisfaction, sales quality, acquisition, Recurring Income, and Total Client Relationship growth. Success in this role means providing consistent premium service for high-value clients, strong appointment support for PWRMs, and disciplined execution of controls across operations, KYC, and sanctions.
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What you'll be doing
- Provide day-to-day sales and service support to a team of PWRMs with a focus on securing client appointments.
- Reduce administrative and process workload for PWRMs to increase time available for client-facing activity.
- Act as a point of contact for Premier clients, including handling calls and resolving transactional enquiries in the absence of the PWRM.
- Prepare and complete sales documentation, manage data input, and generate reports to support client activity.
- Liaise with internal support functions to progress client purchase processes through to completion.
- Maintain strong input quality for wealth deals, keeping error rates within acceptable levels.
- Manage client enquiries and complaints in a timely manner, aiming for resolution at the first point of contact.
- Update client profile systems with accurate details of client interactions and key event reminders to maintain active contact.
What we're looking for
- Proven experience supporting client service and sales activity within a retail or Premier banking environment.
- Strong knowledge of core banking, retail and wealth products, and related processes.
- Proficiency in using relationship management systems to support portfolio servicing and client contact activity.
- Consistency and accuracy in following branch operational procedures and control standards.
- Awareness of KYC, CDD, and AML in day-to-day servicing and documentation handling.
- Understanding of local and Group compliance requirements and relevant regulatory governance.
- Clear communication across face-to-face and telephone channels to deliver needs-based solutions and effective hand-offs.
- Relevant professional or regulatory qualifications required by the market, or equivalent demonstrable experience.
Delivering Premier standards in Qatar
This role is pivotal in shaping the experience of Premier clients through high-quality support. You’ll enable PWRMs to focus on high-value conversations by efficiently managing appointments, servicing actions, and follow-ups. Additionally, you will play a crucial role in maintaining operational integrity across sales and service activities in accordance with internal policies and local regulatory expectations. If you seek to broaden your skills in wealth and retail while working closely with a Premier relationship team, this role offers a clear impact from day one.
