Product Manager - Care

Unlock employer Riyadh, Saudi Arabia Direct to Company 23 Feb 2026

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Financial

Estimate: $40k - $60k*
Zero income tax location

Accessibility

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Visa Provided

Requirements

Experience: Intermediate
Arabic: Professional

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Position

About the role:
At its core, the Product Manager - Care is responsible for the most critical part of the user journey: the moment they need help. You won't just be managing "tickets"; you will be building the intelligent ecosystem that prevents them. Your mission is to bridge the gap between complex backend support systems and a frictionless, "human-feel" digital experience. Whether it’s architecting an AI-driven chatbot that understands intent or designing a self-service help center that anticipates a user's next question, you are the champion for both the customer and our internal support teams.

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Key Responsibilities:

Own delivery of customer and partner support initiatives from discovery to launch.
Translate roadmap items into clear requirements and user stories.
Build and improve:
- AI-powered chat and support experiences
- In-app help center and self-service journeys
- Support messaging and case tracking flows
- Customer and partner feedback experiences
Collaborate with engineering and design to deliver high-quality solutions.
Work closely with customer and partner care teams to identify pain points and automation opportunities.
Use data and insights to drive prioritization and iteration.

Core Requirements:

~2–3 years of experience in product management or adjacent roles (e.g., program management, business analysis, consulting, or similar).
Strong problem-solving and structured thinking skills.
Experience building customer-facing digital products.
Strong execution and delivery mindset.
Comfortable working with engineering and design teams in agile environments.
Strong analytical thinking and communication skills.

Nice to Have:

Experience with AI-powered support experiences (chatbots, automation, personalization).
Experience with support journeys (chat, self-serve, help center, case flows).
Exposure to support platforms (e.g., Salesforce, Zendesk).
Understanding of Customer experience metrics (CSAT, containment, deflection, etc.).

Location
Riyadh, Saudi Arabia

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