The job holder is responsible for working with quality managers to establish quality control mechanisms, identify risks, and define relevant risk mitigation strategies. She/he develops and implements project standards and frameworks to ensure that its objectives are met, ensuring compliance and strict adherence to the ISO Quality Manual.
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Responsibilities
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Monitor and execute SOPs for Warehouse Operations
- Ensure all SOPs are strictly adhered to in the Warehouse Operations.
- Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
- Conduct at least 2 pharma agency stock checks/month; report results vis-à-vis expiries, lot details vs. qty. in system.
- Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
- Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conducting daily audit reports.
- Ensure compliance with the corporate Policies, Procedures, and SOPs.
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Investigation of Customer Complaints along with stock investigation
- Investigate customer complaints & deficiency reports and prepare a report specifying the root cause.
- Update customer complaint report and submit it to the QA Manager.
- Identify and suggest corrective steps on any deficiency caused by improper storage methods, extended periods of storage, etc.
- Facilitate internal/external auditors with any relevant documentation, reports, etc.
- Enhance overall customer satisfaction to 85%.
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Review of ISO Manual
- Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.
- Ensure compliance and strict adherence to the ISO Quality Manual.
- Prepare and submit regular reports on Quality and systems for Management review.
- Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.
- Review & complete GSDP questionnaire as per ISO Standards and guidelines, requested by the principal companies.
- Timely revise and update all SOPs and ensure on-time ISO 9001:2015 training certification.
Qualifications
Bachelor’s degree in science from a recognized University or Institution.
Skills & Professional Requirements
- Exposure to ISO standards and ISO training and certification.
Experience Requirements
- 3-5 years of relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance and Quality Control.
Attributes and Behaviours
- Emotional resilience and an ability to work under pressure with a "can do attitude".
- Ability to multitask and manage time effectively.
- Effective communicator with the ability to build strong working relationships.
- The ability to provide constructive feedback for issues affecting Quality.
- Keen to learn and share knowledge with the whole team.
- A team player with the ability to work unsupervised.
- Understands the needs of the customers and responds accordingly to deliver excellent customer service.
