About the Role
The Quality Manager provides leadership for the quality function to ensure quality assurance across all related activities. This role is responsible for collaborating with the Geozone manager, country team, Product Lines, and the Service Delivery function to guide overall quality efforts. Key responsibilities include overseeing quality activities related to ISO and API certifications, managing the consolidated audit plan, executing the quality program to deliver optimum service to customers, providing quality support and leadership, and continuously improving the quality program through root cause analyses and other continuous improvement techniques.
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Responsibilities
- Ensure that the Quality Management System is understood, followed, measured, and communicated regularly
- Maintain API and ISO certifications; coordinate with HSE and other functions where applicable
- Act as the senior management representative for the Quality Management System
- Collaborate with functions, product lines, and the global Quality team to ensure that procedures in the Quality Management System reflect current processes
- Own and develop the consolidated risk-based audit plan incorporating ISO and API internal and external audits, customer audits, and product line audits
- Conduct annual Quality Management reviews inclusive of all relevant functions at the country level as well as for each relevant ISO/API certification area
- Lead the investigation team for post-service quality events and ensure compliance with RCA and incident closure with the client; ensure root cause analyses are adequately resourced, defined, and that corrective/containment/preventative actions are identified and addressed effectively and timely
- Ensure audit findings, CPAR actions, and non-conformances are reviewed and analysed to address corrective and preventative actions in an effective and timely manner
- Develop, communicate, and monitor quality measures / KPIs
- Coordinate with functional and site leaders to establish quality goals, monitor progress, and ensure a consistent quality message and approach
- Hold country cross-functional leaders accountable to drive quality objectives through their organizations
- Maintain an attitude conducive to progress through positive change, continuous improvement, and an active contribution to teamwork concepts
- Coordinate with the Supplier Quality team and Sourcing to ensure suppliers are appropriately qualified
- Identify resources to assist in audits and root cause analyses; ensure they are trained and competent to complete audits and/or facilitate root cause analyses
- Collaborate with Product Lines to ensure all calibrations are done in a timely manner
- Act as central contact with the customer regarding country quality concerns
- Responsible for monitoring and controlling on-time completion of quality activities within budget
- Execute other quality tasks as requested by the country head or the Geozone Quality Manager
Required
- Minimum 5 years experience as Quality Manager
- 10+ years within Oil & Gas
- 10+ years experience in ISO 9001 and API Q2 environment
- Demonstrated leadership experience in a Quality organisation
Preferred
- Root Cause Analysis Incident Investigation Training
- Oilfield services operational and technical experience (upstream)
- Failure Mode and Effects Analysis
Qualifications
- Bachelor’s degree in engineering (Mechanical engineering preferred)
