Rider Performance Manager

About the Job
talabat is part of the company, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide.

What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Monitor riders’ performance on an individual level and responsible for coaching/warning riders
• Prepare a late login list and share it with all 3PLs.
• Meeting with 3PLs supervisor
• Monthly zone meeting with 3PLs to discuss performance and updates.
• Supervising the coordinators that assist dispatchers over communication channels related to riders.
• Ensures compliance on rider equipment.
• Developing the team in coordination with regional rules.
• Support the team through all processes achieving talabat goals.
• Handling Rider Supervisors’ duties in their absence.

What Did We Order?

• Bachelor’s Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus
• Influencer and negotiation with good public speaking and presentation skills
• People management skills: Experience in managing a large group of people
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, handle stress.

Location
Salmiya, Kuwait