About the Role
At the company, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. This role is centered around talent development and associate relations, ensuring that our associates thrive both personally and professionally while delivering exceptional service in a luxury hospitality setting.
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Your Role
Talent Development:
- Assist in analyzing and prioritizing training needs within the hotel utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.
- Support in conducting regular Forbes/Brand Standards/LQA spot checks within the hotel's operational departments.
- Assist in conducting Individual Training Plan (ITP) checks to ensure proper follow-up on associates during probation and coordinate the 90 days' celebration.
- Establish relationships with and assist departmental training coordinators and trainers in achieving their training objectives by providing coaching, motivation, and regular audits of personal development plans and training records.
- Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.
- Assist departmental management to produce training plans for each department and individual associates with support from training coordinators.
- Develop and deliver creative and intuitive training programs to meet the needs of the business and associates.
- Coordinate The Perfect Discovery, ensuring it is run regularly and efficiently in line with the hotel and company standards.
- Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.
- Manage training administration, including recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates.
- Co-ordinate and monitor associate participation in external training and educational programs.
- Evaluate all training, reviewing feedback from associates and managers, and amending contents as appropriate.
- Support in compiling the Hotel’s talent development budget and monitor monthly expenditure.
- Support in recruiting and selecting students, school leavers, and graduates for training programs and placements.
- Monitor present and future trends in the training field and make recommendations.
- Support Health and Safety training organization as needed.
- Compile and analyze performance review results, providing clear reports to department heads and senior management.
- Collaborate with departmental managers to implement targeted training initiatives.
- Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on departmental standards.
- Implement trainings to build employee confidence, particularly in areas identified for improvement.
- Develop/update Talent Development policies and procedures as required.
- Maintain complete knowledge of and comply with all departmental policies and standards.
- Maintain Talent Development areas, including e-notice boards and office areas.
- Post on media/communication platforms as requested.
Associate Relations:
- Greet all associates arriving at the office and assist with their needs. Maintain positive relations.
- Work closely with co-workers and maintain confidentiality of guest and hotel data.
- Assist in organizing associate engagement activities, department campaigns, and events.
Other Responsibilities
- Comply with company policies.
- Model the company’s culture, vision, mission, and core values.
- Stay updated on trends in the hospitality industry and Talent & Culture.
- Take a proactive approach to administration and recruitment.
- Maintain effective communication within the department.
- Attend required training sessions and meetings.
- Liaise with other departments to ensure good communication and support.
- Support hotel operation in times of demand.
Our Associate Experience
At the company, we believe exceptional work deserves exceptional care. We offer a thoughtfully designed associate experience that includes:
- A competitive salary and benefits package
- High-quality associate accommodation in prime locations
- A birthday day off to celebrate milestones
- Personalized development plans and continuous learning opportunities
General Information
- Country/Region: Qatar
- Province/City: Doha
- Department: Talent and Culture
- Job Type: Full-time Permanent
About Us
Housed in two striking towers inspired by coral reefs, the company will feature an ultra-luxury hotel with 185 guest rooms, serviced apartments, and residences available for purchase. It will host a dynamic culinary collection of eight outlets, multiple event venues, a spa, and fitness center, embodying modern luxury in Qatar.
