About the Role
This role involves developing new prospects and maintaining relationships with existing customers to enhance sales of products and services for a retailer. The focus is on achieving sales targets while ensuring a high level of customer satisfaction.
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Job Responsibilities
- Deliver on sales and customer satisfaction objectives
- Maintain good relationships with customers by meeting and exceeding their expectations
- Answer customers’ questions on the phone or introduce/referral callers to the appropriate person
- Ensure customers are aware of all products and services available
- Resolve complaints with sensitivity and involve others when needed
- Address customer hesitation and resistance
- Calculate cost allowances, fees, financing costs, and down payments to arrive at the price of a vehicle
- Ensure that all vehicle transaction details are accurately documented and registered
- Conduct a memorable handover with the customer
- Network by asking for referrals and following up on prospects (telephone prospecting/canvassing)
- Prospect for new customers
- Capture prospect information and maintain a prospect database
- Communicate with customers periodically to ensure positive relationship maintenance
- Follow the Order-to-Delivery process to ensure customer satisfaction
Candidate Requirements
- 2 - 4 years of experience in the sales field or in the hospitality sector
- Bilingual - good command of both English and Arabic
- Ability to solve practical problems
- Excellent communication and interpersonal skills
- Customer-oriented and enjoys interaction with people
- Possess a high level of selling and convincing skills
- Team player
Education
- High School Diploma or Bachelor’s Degree
