Sales Consultant - Automotive Accessories

About the Role
This role involves developing new prospects and maintaining relationships with existing customers to enhance sales of products and services for a retailer. The focus is on achieving sales targets while ensuring a high level of customer satisfaction.

Job Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintain good relationships with customers by meeting and exceeding their expectations
• Answer customers’ questions on the phone or introduce/referral callers to the appropriate person
• Ensure customers are aware of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Address customer hesitation and resistance
• Calculate cost allowances, fees, financing costs, and down payments to arrive at the price of a vehicle
• Ensure that all vehicle transaction details are accurately documented and registered
• Conduct a memorable handover with the customer
• Network by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospect for new customers
• Capture prospect information and maintain a prospect database
• Communicate with customers periodically to ensure positive relationship maintenance
• Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

• 2 - 4 years of experience in the sales field or in the hospitality sector
• Bilingual - good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer-oriented and enjoys interaction with people
• Possess a high level of selling and convincing skills
• Team player

Education

• High School Diploma or Bachelor’s Degree