Sales Executive

About the Role
As a key member of the Sales & Marketing team, you will engage with guests by addressing their calls, requests, and concerns with professionalism and efficiency. Your role includes maximizing revenue through effective sales techniques while maintaining guest loyalty to the brand. You will process reservation requests, offer complimentary gifts to guests, and promote the brand image both internally and externally.

Key Responsibilities

• Respond to guest calls, questions, and requests promptly and professionally.
• Process reservations, changes, cancellations received via phone, fax, or mail.
• Enter rewards information into the appropriate software systems.
• Assist management in training and motivating team members while serving as a role model.
• Follow company policies and ensure a clean and professional appearance.
• Welcome and acknowledge all guests, anticipating and addressing their service needs.
• Develop and maintain positive working relationships with colleagues to support team goals.
• Monitor performance of others to ensure compliance with quality expectations.
• Perform general office duties such as filing, emailing, typing, and faxing.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Execute other job-related duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None needed.

Benefits

• Participate in a culture that values the unique backgrounds of all associates.
• Work within a company that is committed to empowering guests and associates alike.
• Be part of a passionate team dedicated to enhancing guest well-being through tailored wellness programming.
• Enjoy the opportunity for personal well-being practices that align with the company’s brand mission.