About the Role
In this position, you will be responsible for managing guest calls, requests, and problems effectively while collaborating with individuals or departments such as Sales, Data Administration, and Accounting. You will apply sales techniques to optimize revenue and maintain guest loyalty through methods like up-selling. This role includes the processing of requests for rewards points, reservations, and cancellations received via phone, fax, or mail. Your responsibilities will also include general office duties to support the Sales & Marketing team.
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Key Responsibilities
- Handle guest interactions promptly, including resolving issues and addressing service needs.
- Utilize sales techniques to maximize revenue while ensuring guest loyalty to the company.
- Process requests for redeeming rewards points.
- Manage all reservation requests, changes, and cancellations through various communication channels.
- Enter relevant guest information into software systems when taking reservations.
- Perform general administrative tasks, including filing, emailing, typing, and faxing.
- Assist management in training and motivating employees by serving as a role model.
- Ensure adherence to company policies and procedures, maintaining personal appearance and confidentiality.
- Welcome and acknowledge all guests according to company standards, ensuring their needs are anticipated and addressed.
- Develop and maintain positive working relationships with colleagues to support team goals.
- Monitor performance to ensure quality expectations and standards are met.
- Perform physical tasks such as moving or lifting objects up to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of experience in a similar role.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Work Environment
At the company, we are focused on empowering guests to enhance their well-being. We aim to create an environment where our associates can embrace their own well-being practices both on and off property. We seek passionate and engaged individuals who are optimistic, adventurous, and take pride in maintaining their well-being.
Join us where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
