About the Role
The position is accountable for proactively soliciting and handling sales opportunities, ensuring business is turned over properly and in a timely fashion for effective service delivery. This role assists in leading all day-to-day sales activities, focusing on building long-term, value-based customer relationships to achieve sales objectives. Personal sales goals are also a key focus of this role.
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Candidate Profile
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.
Core Work Activities
Building Successful Relationships that Generate Sales Opportunities
- Collaborates with off-property sales channels to ensure coordinated, complementary and non-duplicative sales efforts.
- Builds and strengthens relationships with existing and new customers to enable future bookings, including sales calls, entertainment, FAM trips, and trade shows.
- Develops community relationships to strengthen and expand the customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete, and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations, serving the customer by understanding their business issues and concerns to offer better business solutions.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty through service excellence throughout each customer experience.
- Services customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
