Sales Manager

About the Role
We are currently seeking a Sales Manager to join our Cluster Sales team, representing the company and the company. This position reports directly to the Senior Director of Sales and plays a key role in driving revenue performance across both properties.

Responsibilities

• Administer the sales program of the hotel.
• Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.
• Actively participate in achieving departmental goals that contribute to hotel budgets.
• Solicit business from assigned local corporate, long stays, group, and leisure segments for rooms, food & beverage, banquet business, and all hotel-related sales activities.
• Write strategic sales action plans for assigned segments.
• Monitor accounts revenue and business production closely.
• Maximize up-selling opportunities whenever possible.
• Attend related work functions and promotional events (tradeshows) to promote sales (rooms, catering, and other services).
• Plan sales trips with approval from the Director of Sales or Commercial Director, calling on accounts within specific market areas.
• Review direct competition and conduct regular research.
• Maintain the hotel database and Central Information System efficiently with the office supporting staff.
• Complete weekly Golden S&C sales calls report.
• Maintain an up-to-date record of all account corporate profiles on Golden S&C.
• Conduct telemarketing and research to qualify accounts.
• Project a professional image when representing the hotel.
• Host corporate familiarization groups, hotel tours, attend trade shows and sales trips, and assist colleagues as necessary.
• Handle any duties as designated by the Director of Sales.
• Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communications.
• Strive to meet or exceed sales targets set by the Director of Sales.
• Carry out everyday sales activities in local corporate, long stays, group, and leisure segments under set policies and procedures.
• Develop new accounts by mapping specific business and buying tendencies.
• Conduct site inspections.
• Maintain close communication with the Meetings and Events team during group processes of accounts.
• Attend pre-event and post-event meetings as required.
• Cross-sell sister properties, F&B, vouchers, and SPA whenever possible.
• Liaise with all WSOs to generate and follow up on potential sales leads.
• Responsible for training and development of junior corporate and commercial sales staff, leading by example.
• Create and execute a direct sales plan specific for new business development.

What You Bring

• Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role.
• A bachelor’s degree or equivalent professional qualifications are preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that reflects the company Brand Values.
• Excellent problem-solving skills, with the ability to remain calm and resourceful in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong bilingual writing skills, with the ability to communicate clearly and professionally.

Our Offering

• Deeply instilled values-based company culture.
• Opportunities to build a successful career with global potential.
• Unique culture comprising a diversity of 50 different nationalities.
• Living accommodation in a high-quality, well-resourced apartment.
• Excellent training and development opportunities.
• Employee recognition programs.
• Complimentary nights at the company Hotels Worldwide.
• Paid annual home leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.

Work Authorization
The hotel will apply for work authorization for a successful candidate.