About the Role
We are currently looking for an enthusiastic, vigilant, and committed Security professional who is passionate about safety and hospitality and eager to grow their career with us. As a Security Officer, you will be responsible for protecting and safeguarding our guests, colleagues, visitors, and hotel assets, while maintaining a secure and welcoming environment. You will combine professionalism, attentiveness, and a service-oriented approach to ensure that safety and security standards are consistently maintained throughout the hotel.
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Key Responsibilities
- Conduct regular security patrols and surveillance rounds throughout the hotel to ensure the safety and security of guests, colleagues, visitors, and hotel property.
- Respond promptly and professionally to emergency and non-emergency situations, providing assistance in a calm and hospitable manner.
- Identify and report safety hazards, suspicious activities, unauthorized visitors, aggressive behavior, or other security concerns and take appropriate action.
- Receive and document reports relating to lost property, theft, damage, or other security incidents, conducting appropriate follow-up and investigation as required.
- Monitor designated hotel areas through the CCTV surveillance system and promptly report any irregularities.
- Ensure fire exits, emergency access points, and evacuation routes remain clear and unobstructed at all times.
- Regularly check that fire and safety equipment is available, accessible, and maintained in its designated location.
- Support the hotel's emergency response and evacuation procedures when required.
- Maintain accurate security logs, incident reports, and other required documentation.
- Assist guests and colleagues in a courteous, discreet, and professional manner, while maintaining appropriate security protocols.
- Maintain confidentiality and exercise sound judgment when dealing with sensitive security matters.
- Perform all duties consistently in accordance with the hotel’s security standards, policies, procedures, and applicable legal and statutory requirements.
- Work closely with other departments to maintain a safe, secure, and welcoming hotel environment for everyone.
Education, Qualifications & Experience
You should ideally be a certified Security Officer with previous experience in hotel security, hospitality security, or a similar security environment.
Additional certifications in First Aid, CPR, emergency response, fire safety, or the use of an Automated External Defibrillator (AED) will be considered an advantage.
A good command of written and spoken English is essential, together with the ability to communicate clearly and professionally with guests, colleagues, and relevant authorities when required. You should be committed to following safety and security policies, procedures, and established protocols consistently and without compromise.
Knowledge & Competencies
The ideal candidate will be a hands-on, vigilant, and dependable professional with a positive, proactive, and flexible approach to work.
You should be comfortable working in a busy hotel environment, remain calm and composed during emergencies or challenging situations, and demonstrate a high level of attention to detail, observation, and situational awareness. A professional and service-oriented approach is essential when interacting with guests and colleagues.
You should possess the following key competencies:
- Understanding the Job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
