About the Role
The A360 Performance Manager is responsible for the strategic leadership of the Service/Support Team, ensuring effective contract management, delivery, and execution of all Assurance A360 activities. This role focuses on meeting all agreed metrics and enhancing customer interactions linked to these activities.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
People
- Provide strategic leadership to a multi-disciplined team consisting of a Field Service Manager (FSM), Service Operations Leader (SOL), and specialists in Service, Projects, and Support dealing with complex technical equipment and an advanced range of products and services.
- Ensure the organization achieves its strategic growth objectives by attracting, developing, rewarding, and retaining the necessary skills and resources in the A360 environment.
Business
- Accurately plan and forecast business performance.
- Aggressively deploy growth initiatives.
- Partner with Project Automation and Advanced Solutions Business Lines of Business (LOBs).
- Collaborate with the Sales team to drive additional orders and capitalize on business opportunities.
Operations
- Collaborate with the FSM & SOL to develop and establish an operational plan that outlines operational processes, including applicable Customer Relationship Management (CRM) and SAP systems.
- Communicate with customers per a contract-specific Communications Plan, supported by Stakeholder Analysis and RASCI.
- Support the Service team in resolving incidents and troubleshooting problems (including an escalation process for the customer).
- Review system performance metrics and manage planning accordingly.
- Oversee all major upgrades and migrations.
- Work within the customer’s change management process and serve as the approver of all significant change requests.
- Include an operational risk/benefit assessment for all significant changes, including a Risk Management Plan.
- Participate in all pre-outage planning meetings and support all On-Process Migrations.
- Review and advise on all project activities that affect the control system.
- Ensure documentation is kept updated.
- Support the FSM & SOL in developing training needs that could improve system performance or reliability, including conducting a Training Needs Analysis, creating a Training Plan, and developing a Competency Matrix for the company and customer team members.
- Manage third-party underpinning contracts to ensure cost-effective, appropriate quality, and timely performance.
Safety
- Ensure compliance with a contract-specific Health, Safety, and Environment (HSE) Plan.
- Ensure all required safety standards are understood and measured for full company compliance throughout the service business.
- Act as a spokesman for the company’s safety culture and consistently promote safety practices.
Qualifications
YOU MUST HAVE
- A degree in engineering or relevant job experience preferred.
- 5-10 years of experience in an industrial environment.
- Proficiency with all IT remote connection communication tools.
- Availability to work irregular hours to accommodate global time differences for phone conferences or strategic planning sessions.
- Willingness to undertake offshore visits based on customer requirements.
- Demonstrated technical management and leadership abilities (conceptualize, develop, and execute).
- Understanding of Profit & Loss statements.
- Experience with Service and Project Management methodologies.
- Knowledge of relevant Business, Engineering, Field, and Supply Chain principles.
- Excellent communication skills, both oral and written, in Norwegian and English.
- Broad knowledge of company products and their applications.
- Strong negotiation and conflict management skills.
- Familiarity with company service applications (Applicable CRM and SAP).
WE VALUE
- Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME).
- Experience with quality management systems and processes.
- Strong leadership and mentoring abilities.
- Ability to drive results and meet deadlines.
- Passion for innovation and continuous learning.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
