About the Job
The company Java is the top development platform in the industry. The Java Sales organization is currently seeking a Customer Success Manager (CSM) for the company Java SE Subscription business. The CSM will be responsible for a set of large Enterprise and Public Sector accounts in one of the EMEA sub-regions. This role is strategically important to the continued success of the Java platform. In this role, you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. Your focus will be on existing customers’ long-term success as well as overall customer retention. You will leverage your excellent account management skills by working closely with customers and the internal company Java product development team to act as a conduit between the two.
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Responsibilities
- Maximize renewal revenue and achieve quarterly renewal targets
- Identify, develop and sell expansion of the Java Subscription
- Pipeline management and accurately forecast quarterly revenue
- Drive onboarding so the customer gets the most value out of the company Java SE Subscription
- Identify “at-risk” renewals early in the cycle and construct an action plan to retain the client
- Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, and pain points to the Java Product Development team
Requirements
- Sales experience of a software product, subscription, support renewals or SaaS
- Track record of high performance in a quota-carrying role
- Ability to excel in a high-energy, quarterly-results driven sales culture
- 10+ years sales experience or account management for large enterprise clients or the public sector
- Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal, and other client stakeholders
- Ability to effectively negotiate in both challenging and collaborative sales engagements
- Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stakeholders
- Bachelor or Master degree in Business or technology-related discipline
- Some travel (25%+) may be required
- Required language: English
Location
UTRECHT, Netherlands
