Senior Installation Engineer

About the Role:
This position involves overseeing all aspects of site management in the installation of elevators and escalators, ensuring safety, quality, and productivity from preparation and delivery to handover. The ideal candidate will take responsibility for site supervision, customer relationship management, team leadership, and continual improvement processes, fostering a culture of collaboration and efficiency.

Roles & Responsibilities:
Site Supervision:

• Accountable for safety, quality, and productivity during installation and handovers, raising and actioning corrective actions for any detected non-conformities.
• Ensure correct installation methods and tools are utilized by the installation team, conducting proper risk assessments where methods are not feasible.
• Prepare sites proactively, ensuring site readiness with the necessary customer deliverables to the company, conducting site visits and audits, and resolving non-conformities with customers as needed (supported by the Project Manager).
• Verify the site execution plan and field cost management during the pre-delivery review, and maintain oversight during installation activities and handovers.
• Ensure realistic material delivery timelines (MS 3c) and confirm milestones 3 – 5z of the S-plan.
• Support Project Manager and Project Admin in verifying payment status in accordance with the S-plan and contract terms.
• Plan and organize installation activities, including site storage, logistics, and resource needs.
• Manage material requests (MS 3x), confirm material arrivals (MS 3c), receive materials and services, and perform Goods Receipt.
• Conduct handovers to the installation team (the company and subcontractors) with clear communication of work scope, completion dates, and customer milestone dates.
• Facilitate continuous huddles with the installation team to empower them and preempt disruptions, focusing on efficiency and waste reduction.
• Achieve targets for variation sales and change orders during installation, ensuring costs attributable to others are claimed and collected.
• Verify installation quality and ensure the completion of the scope of work; accountable for final testing of equipment and closing any raised items with testers, customers, or third-party inspectors.
• Manage installation quality claims, time sheet approvals, document installation processes, and report on progress, costs, risks, and schedule changes.
• Oversee environmental aspects of the installation, including waste and hazardous material handling.

Customer Relationship Management:

• Serve as the primary contact for the customer regarding site management, ensuring proactive communication.
• Guarantee customer satisfaction through timely communication, a professional installation process, and attention to safety and quality.

People, Leadership, and Subcontractor Relations:

• Verify that on-site installers, testers, and contractors are trained, certified, and competent for installation tasks.
• Ensure site operatives’ safety, motivation, and well-being.
• Identify training needs for installation operatives, communicating these to relevant line managers, HR, subcontracting companies, and procurement.
• Manage and develop the performance of the installation team.
• Cultivate and maintain strong relations with subcontractor installation teams to ensure they meet commitments.

Continual Improvement:

• Follow and promote continual improvement of standard working processes according to LEAN principles.
• Motivate and empower the installation team to identify waste and propose improvements through teamwork and collaboration.
• Support and coach the installation team in enhancing their standard work practices.
• Identify and share opportunities for improvement with the team, utilizing LEAN tools (Go & See, retrospectives, improvement sessions).
• Highlight and celebrate team improvement successes, recognizing and rewarding efforts toward continuous improvement.

Are You the One?

• Bachelor’s Degree in Engineering.
• Minimum 3 years of experience in Elevators & Escalators with a proven track record in a similar role.
• Strong leadership skills and experience managing on-site teams.
• Customer-centric mindset with excellent communication skills.
• Comprehensive knowledge of health and safety practices is essential.
• Proficiency in English and Arabic is required.

At the company, we focus on creating an innovative and collaborative working culture that values individual contributions. We emphasize employee engagement, sustainability, and ethical business practices, striving to maintain a culture of respect and trust among colleagues, where good performance is recognized. We are proud to offer various experiences and opportunities that support career growth and promote a healthy, balanced life.