We are a leading trading platform that is ambitiously expanding globally. Our award-winning products are recognized for their cutting-edge technology and seamless client experience. We are continuously seeking the best talent to join our growing team.
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We are looking for a Senior Problem Manager/Incident Manager to build, implement, and lead the problem management framework within the organization. This role is essential for identifying, analyzing, and resolving issues arising from incidents, ultimately preventing their recurrence. You will work closely with the Incident Management department, the Site Reliability Engineering (SRE) team, Engineering teams, and the Product team to ensure effective implementation of improvement actions aligned with business goals.
Responsibilities:
- Own and manage the end-to-end problem management process, including detection, analysis, resolution, and documentation.
- Build and implement a robust problem management framework aligned with industry best practices.
- Identify trends and underlying issues in incidents to implement continuous improvement practices that enhance system stability and performance.
- Collaborate cross-functionally with Incident Management, Engineering, SRE, and Product teams to align problem resolution with business objectives.
- Lead root cause analysis efforts post-incident to effectively address core issues.
- Maintain comprehensive records of problems, including their status and outcomes, and report on progress and trends to stakeholders.
Experience & Domain Knowledge Requirements:
- Minimum of 5+ years of proven experience in problem and incident management or a similar role within a technology-driven environment, preferably in the fintech sector.
- Proven knowledge of the ITIL framework, particularly in problem and incident management.
- Strong understanding of IT infrastructure, software development life cycles, and service reliability practices.
- Excellent analytical and problem-solving skills for conducting complex root cause analyses under tight deadlines.
- Strong leadership skills and the ability to manage cross-functional teams, coupled with excellent communication capabilities to articulate complex issues to both technical and non-technical stakeholders.
- Experience in project management and driving change across multiple teams and departments.
Soft Skills Requirements:
- Open-minded and adaptable to new ideas and challenges in a dynamic work environment.
- Flexibility to adjust to shifting priorities while maintaining a positive attitude.
- Results-oriented with a strong commitment to achieving goals and delivering high-quality outcomes.
Languages:
- Ability to communicate in Russian or Polish is a plus.
Benefits:
- Join a company that values work-life balance.
- Annual bonus based on performance review.
- Generous annual leave policy.
- Medical insurance and pension fund with location-based benefits.
- Flexible work options: hybrid model or fully remote work available.
- Workation policy allowing 30 additional days of remote work from anywhere in the world.
- Opportunity to take two additional paid leave days dedicated to volunteer efforts.
Join us to be a key player in the digital assets movement and propel your career to new heights while working alongside an intelligent and innovative team!
