About the Role
Lead the assessment, development, and delivery of customer-focused digital insurance propositions. You will own product prioritization, proposition design, business requirements, customer journeys, and launch-readiness recommendations. This role involves identifying, evaluating, and managing relationships with insurers, technology providers, and other relevant partners.
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Key Responsibilities
- Own product prioritization, proposition design, business requirements, customer journeys, and launch-readiness recommendations.
- Identify, evaluate, and manage relationships with insurers, technology providers, and other relevant partners.
- Lead commercial negotiations covering product terms, commissions, service levels, and partner responsibilities within approved authority limits.
- Own business performance across customer acquisition, conversion, revenue, retention, service quality, and partner delivery.
- Establish effective operating processes covering sales, policy servicing, complaints, renewals, cancellations, and claims coordination.
- Ensure activities comply with applicable insurance regulations, internal policies, customer-protection requirements, and approved operating controls.
- Maintain clear accountability between distribution activities and insurer-retained responsibilities, including underwriting, pricing, reserving, and claims liability.
- Coordinate delivery across Legal, Compliance, Risk, Technology, Finance, Operations, Marketing, and Customer Care.
- Identify and escalate regulatory, operational, commercial, and customer risks, with authority to pause activities where material control gaps exist.
- Prepare management reporting, business cases, and decision papers, and recommend corrective actions where performance or delivery falls below expectations.
- Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority, and governance framework.
Qualifications
- Bachelor’s degree in Business Administration, Insurance, Finance, Law, or another relevant discipline.
- Recognized insurance professional qualification at certificate level or above, such as Cert CII, Insurance Institute Licentiate, or an equivalent recognized qualification.
