Site Manager

About the Role:

The Site Manager (SM) serves as the senior on-site representative responsible for the execution, oversight, and performance of all Installation Support Services (ISS) under the Task Order (TO) located at Al Udeid Air Base (AUAB) in Doha, Qatar. This position directs all contract operations across multiple functional areas, ensuring full compliance with the Performance Work Statement (PWS), AFCAP V requirements, Host Nation policies, and Air Force/379 AEW mission priorities. The SM holds full authority to act on behalf of the Contractor for all TO matters and ensures uninterrupted mission support across recreation services, maintenance, custodial services, linen operations, and hospital aseptic services.

Key Responsibilities:

• Provide overall management, decision authority, and daily oversight for all ISS functions and all personnel IAW the PWS. Serve as the Contractor’s primary point of contact with the USAF and Host Nation Government.
• Responsible for the performance of all contract matters relating to the daily operation of this contract.
• Manage all employees – directly or indirectly – supporting this contract, in accordance with PWS and company policies.
• Attend base-level meetings, including logistics, deployment, safety, force protection, and exercise planning sessions as required.
• Lead development, updates, and execution of the contract including staffing matrices, risk mitigation, and subcontractor integration.
• Oversee all contractor and subcontractor personnel, ensuring sufficient staffing levels across all ISS functional areas.
• Ensure all staff meet qualifications, medical, training, and vetting requirements, including SPOT accountability, pre-deployment requirements, travel clearance, and Host Nation authorization.
• Manage all USN and OCN personnel scheduling, performance, disciplinary actions, and contingency staffing for absences, R&R, and surge periods.
• Implement and manage the Task Order Quality Control Plan (QCP), ensuring compliance with performance thresholds and surveillance requirements outlined in the PWS Service Summary.
• Acknowledge and address discrepancies within 24 hours, achieving full resolution within 48 hours.
• Support Government-led performance assessments, meetings, and inspections as required.
• Ensure adherence to U.S. and Qatari laws, DoD/USAF regulations, and installation policies.
• Ensure proper stewardship, storage, accountability, reporting, and disposition of property.
• Submit and track work orders for facility discrepancies and ensure 100% documentation and weekly follow-up IAW the PWS.
• Provide operational oversight across all of the ISS functional areas: Recreational Services (fitness centers, lounges, theaters, CAC, pools), Maintenance Services (bikes, fitness equipment, appliances, lodging support), Custodial Services (base-wide, lodging, hospital aseptic), Linen Services and LN/OCN escort operations and compliance with monitoring policies.
• Ensure all safety, environmental, and HAZMAT compliance programs IAW the PWS.
• Ensure timely submission of all reports as required by the PWS, sharing responsibility for all documentation and reporting as required and directed by program management.
• Perform any other duties as assigned by program management leadership.

Minimum Position Knowledge, Skills and Abilities Required:

• Bachelor’s degree in Business Management, Hospitality, or related field required or equivalent military/professional experience.
• Minimum of ten (10) years of experience related to ISS functions, base operations support, service delivery management, or similar contract environments.
• Five (5) years’ proven experience in a leadership role.
• Possess a valid US driver's license and US passport.
• High school diploma or equivalent required.
• Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain Secret Clearance.
• Demonstrated experience supervising multi-functional teams in an OCONUS or contingency environment.
• Experience providing excellent customer service in supporting contract responsibilities.
• Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules while maintaining performance standards.
• Strong ability to lead a team of diverse and dynamic employees. Outstanding problem-solving skills and sound judgment.
• Experience working and communicating with Government or military personnel.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of the deployment.
• Strong leadership, communication, and organizational skills with the ability to make rapid, informed decisions.
• Proficiency in MS Office applications and ability to interpret and manage technical data, schedules, reports, and personnel documentation.

Work Environment, Physical Demands, and Mental Demands:

• Availability to work extended hours, 6-day workweeks, and support 24/7 operations as mission requires.
• Maintain physical presence on the installation or be available and capable of reporting onsite within four (4) hours of government notification.
• Frequent interaction with U.S. military, coalition forces, Host Nation officials, and subcontractors.
• Must complete all required AFCAP, HN, and Air Force training (to include HAZMAT, safety, environmental, SOPs).
• Exposure to desert climate, prolonged standing, and facility walkthroughs.

Other Responsibilities:

Safety - The organization enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Quality Policy and carry out job activities in compliance with applicable Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.