SMB Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the center of the company's marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. We’re looking for an SMB Account Manager to join our Kuwait team. In this role, you’ll help empower small and medium-sized restaurant partners to thrive on our platform, driving their core business performance and operational excellence.

You’ll be joining the SMB (Small to Medium Business) team, dedicated partners for the heartbeat of our marketplace—the local, independent restaurants. We focus on scaling growth and building long-term value for thousands of partners simultaneously. Here’s what your day-to-day might look like:

• Portfolio Ownership: Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships.
• Strategic Growth: Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams.
• Performance Campaigns: Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency.
• Data-Driven Consultation: Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue.
• Omnichannel Engagement: Support your partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits.

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Relationship Management: Significant experience in an Account Management or similar commercial role, with a proven track record of producing tangible business results.
• Bilingual Communication: Full professional fluency in both English and Arabic is essential for this role.
• Negotiation & Influence: Strong ability to handle complex negotiations and manage diverse stakeholders with resilience and maturity.
• Analytical Problem Solving: A solution-oriented mindset with a strong understanding of Excel or Google Sheets to back your decision-making with data.
• Self-Starter Mentality: Highly organized and proactive, with the "get it done" mindset required to thrive in a fast-paced, evolving marketplace.

At the company, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners, and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace, and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills, and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.