About the Job
The Solution Architect for Telecom OSS & BSS will play a vital role in leading transformation programs in the Customer and Billing domains to enhance the customer experience. This position requires comprehensive knowledge of BSS architecture, including service delivery for telecommunications companies (Telcos), as well as experience in digital transformation initiatives.
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Key Responsibilities
- Managing and implementing comprehensive BSS architectures that improve customer experience and facilitate faster time to market.
- Utilizing catalogue centric architecture for implementation and management.
- Demonstrating extensive knowledge of enterprise products such as IPVPN, SDWAN, and VPBX.
- Defining Business Assurance frameworks for new product implementations, ensuring that KPIs are established from revenue, process, IT/network, regulatory, and customer perspectives both pre-launch and post-launch.
- Analyzing business requirements to create system designs for CRM/RMS solutions, covering aspects such as customer and account management, billing, payment processing, and collections for both residential and enterprise customers.
- Providing program management for the implementation and operations of CRM and billing systems, engaging with diverse stakeholders for business reporting and progress management.
- Possessing strong competencies in OSS, including understanding the OSS Telco product portfolio and general architectural principles.
Qualifications
- Strong knowledge of mobile telecommunications technologies, including RAN, core, IP transport/SDN, fiber, broadband, WAN, and Ethernet.
- Experience with cloud infrastructure relevant to Telco environments, focusing on Telco cloud and public cloud implementations.
- Proficiency in process and customer journey mapping across various service management domains, including assurance and fulfillment.
- Excellent consultative skills to accurately capture stakeholder needs and define technical requirements.
- Proven track record in requirements analysis, project planning, solution design, software development, and deployment. Familiarity with service management tools, network monitoring tools, and project management methodologies is crucial.
- Ability to handle alerts from network management systems via API, SNMP, and other integration tools is essential.
- Strong problem-solving abilities, effective communication, and collaboration skills to foster customer-centric solutions.
This position is ideal for a professional who thrives in a fast-paced environment and seeks to drive significant improvements in service delivery and customer satisfaction within the telecommunications sector.
