About the role
We are seeking a dynamic Standard & Compliance Manager to join our team. In this role, you will be responsible for ensuring that operations, including in-flight meals, lounges, and cafeterias comply with established internal standards, regulatory requirements, and operational excellence. You will drive compliance by automating audit tracking, centralizing SOPs into a digital system, and developing real-time KPI dashboards accessible to senior leadership. This role also oversees on-the-job training, ramp operations compliance, and continuous quality improvements while ensuring that all corrective actions are efficiently logged, tracked, and resolved.
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Responsibilities
- Develop, implement, and oversee a digital compliance tracking system that centralizes all internal audit findings and closure timelines.
- Automate the audit checklist process for operational standards to ensure real-time tracking and visibility.
- Conduct scheduled and surprise audits at all areas, ensuring adherence to regulations and airline specific requirements.
- Prepare periodic compliance and risk dashboards, providing insights and data management reviews and decision making.
- Lead the digitization of Standard Operating Procedures (SOPs) across all functions to ensure alignment, consistency, and version control.
- Ensure SOPs are systematically reviewed, updated, and aligned with audit findings, operational feedback, and best practices.
- Standardize documentation processes for operations to improve efficiency and compliance.
- Develop a digital SOP training system to ensure all employees receive ongoing education on updated procedures.
- Design and implement a centralized dashboard system that provides real-time visibility into compliance scores, audit findings, training progress, and quality performance metrics.
- Develop dashboards and analytical reports that provide visibility into compliance performance, improvement trends, and accountability at all levels.
- Provide data-driven insights to management for strategic decision-making and business reviews.
- Establish a feedback mechanism that allows operations teams to report concerns and receive real-time guidance on compliance matters.
- Implement a continuous improvement framework where compliance findings directly inform SOP enhancements and operational changes.
- Conduct trend analysis of audit results, customer feedback, etc., and share with the relevant stakeholders for insights.
- Ensure compliance and quality control teams work collaboratively to enhance production efficiency and eliminate process gaps.
- Drive a culture of quality and accountability by ensuring that all compliance issues are addressed promptly and effectively.
- Monitor customer complaints, airline audit feedback, and service quality reports, ensuring they are factored into ongoing improvements.
- Develop a digital training management system that tracks certifications, renewals, and completion rates across all operational departments.
- Ensure all employees undergo structured training programs on below the wing & above the wing ramp operation, and Ramp Safety and security obligations.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
About You
- Bachelor Degree with minimum 7 years of job-related experience.
- Experience in food safety, quality assurance, catering performance, or compliance management (preferably in airline catering, hospitality, or food production environment).
- Experience in training staff on compliance, food safety, and hygiene best practices.
- Bachelor’s Degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering, and/or other related fields.
- Command of the English language.
- Ability to develop and implement SOPs for standardized operations.
- Strong analytical skills with innovative thinking for solutions.
- Knowledge of process improvement methodologies (Lean or Six Sigma).
- Knowledge of Power BI and other IT tools for compliance tracking, KPI monitoring, and dashboard reporting.
- Familiarity with operations and requirements.
