About the role
We are seeking a dynamic Standard & Compliance Manager to join our team. In this role, you will be responsible for ensuring that operations including in-flight meals, lounges, and cafeterias comply with established internal standards, regulatory requirements, and operational excellence. You will drive compliance by automating audit tracking, centralizing SOPs into a digital system, and developing real-time KPI dashboards accessible to senior leadership. This role also oversees on-the-job training, ramp operations compliance, and continuous quality improvements while ensuring that all corrective actions are efficiently logged, tracked, and resolved.
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Responsibilities
- Develop, implement, and oversee a digital compliance tracking system that centralizes all internal audit findings, and closure timelines.
- Automate the audit checklist process for operational standards to ensure real-time tracking and visibility.
- Conduct scheduled and surprise audits at all areas, ensuring adherence to regulations and airline specific requirements.
- Prepare periodic compliance and risk dashboards, providing insights and data management reviews and decision making.
- Lead the digitization of Standard Operating Procedures (SOPs) across all functions to ensure alignment, consistency, and version control.
- Ensure SOPs are systematically reviewed, updated, and aligned with audit findings, operational feedback, and best practices.
- Standardize documentation processes for operations to improve efficiency and compliance.
- Develop a digital SOP training system to ensure all employees receive ongoing education on updated procedures.
- Design and implement a centralized dashboard system that provides real-time visibility into compliance scores, audit findings, training progress, and quality performance metrics.
- Develop dashboards and analytical reports that provide visibility into compliance performance, improvement trends, and accountability at all levels.
- Provide data-driven insights to management for strategic decision-making and business reviews.
- Establish a feedback mechanism that allows operations teams to report concerns and receive real-time guidance on compliance matters.
- Implement a continuous improvement framework where compliance findings directly inform SOP enhancements and operational changes.
- Conduct trend analysis of audit results, customer feedback, etc., and share with the relevant stakeholders for insights.
- Ensure compliance and quality control teams work collaboratively to enhance production efficiency and eliminate process gaps.
- Drive a culture of quality and accountability by ensuring that all compliance issues are addressed promptly and effectively.
- Monitor customer complaints, airline audit feedback, and service quality reports, ensuring they are factored into ongoing improvements.
- Develop a digital training management system that tracks certifications, renewals, and completion rates across all operational departments.
- Ensure all employees undergo structured training programs on below the wing & above the wing ramp operation, and ramp safety and security obligations.
Qualification
About You
- Bachelor’s Degree with minimum 7 years of job-related experience.
- Experience in food safety, quality assurance, catering performance, or compliance management (preferably in airline catering, hospitality, or food production environment).
- Experience in training staff on compliance, food safety, and hygiene best practices.
- Bachelor’s Degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering and/or other related fields.
- Command of the English language.
- Ability to develop and implement SOPs for standardized operations.
- Strong analytical skills with innovative thinking for solutions.
- Knowledge of process improvement methodologies (Lean or Six Sigma).
- Knowledge of Power BI and other IT tools for compliance tracking, KPI monitoring, and dashboard reporting.
- Familiarity with operations and requirements.
General Information
- Location: Qatar-Doha
- Job family: Cargo & Airport Operations
- Closing Date: 2026-11-17
