Support Services Specialist

About the Job:
As a Support Services Specialist in Abu Dhabi, United Arab Emirates, you will play a pivotal role in providing essential IT support and troubleshooting for desktop and laptop hardware, operating systems, and network basics. Your expertise will ensure the effective management of endpoint devices throughout their lifecycle and allow seamless operation of AV and meeting room technologies.

About the Company:
The company is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. The company offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions, delivered through its unique Location Independent Agile™ delivery model.

Job Description:

• Strong knowledge of desktop/laptop hardware troubleshooting and OS management.
• Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices.
• Experience in IMAC activities and endpoint lifecycle management.
• Familiarity with ITSM tools (ServiceNow or equivalent).
• Understanding of AV/meeting room support technologies.

Key Responsibilities:

1. Provide in-person IT support for incidents and service requests requiring physical intervention.
2. OS and mobile device troubleshooting (Android/iOS).
3. Perform device setup, configuration, installation, and hardware replacement.
4. Handle break-fix activities for laptops, desktops, peripherals, and workplace devices.
5. Support IMAC activities (Install, Move, Add, Change).
6. Resolve incidents that cannot be addressed remotely by the service desk.
7. Provide VIP user support with priority handling and coordination.
8. Support meeting room technologies, AV setups, and event IT support.
9. Coordinate with hardware vendors (OEMs) and third-party providers.
10. Perform walk-in support activities including password resets, device replacement, onboarding/offboarding.
11. Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support).
12. Maintain and manage asset inventory and stock records, including reconciliation.
13. Support user onboarding, movement, and offboarding activities.
14. Provide loaner devices and spare management during break-fix scenarios.
15. Identify repeat issues and contribute to knowledge base and shift-left initiatives.
16. Communicate resolution timelines and status updates to end users.

Education Requirements:

• Diploma in Computer Science or Bachelor’s in Computer Science
• Certifications: ITIL, MS/CCNA Certifications

Soft Skills:

• Excellent communication
• Team collaboration
• Documentation and knowledge sharing

Job Type: Full-time
Application Deadline: 30-June-2026